Shift Manager

Moe; Hanover (MD); In loco; USD 21.000 - 28.000; Tempo pieno

Descrizione del lavoro

Moe's Southwest Grill in Hanover, MD seeks a Shift Manager to lead daily operations, ensure quality guest service, and uphold safety standards. You will train the restaurant team, manage workflow, monitor inventory and curb waste while representing the Moe's brand with professionalism.

Responsibilities include coaching staff, enforcing food safety, maintaining cleanliness, and delivering a fun, high-energy service experience for guests.

Competenze

• High school diploma or equivalent preferred.
• Quality guest services skills.
• Strong communication and leadership abilities.
• Ability to manage shifts and multi-task effectively.

Mansioni

• Manage daily shift operations in a fast-paced restaurant.
• Train and coach team to prep, cook, package and serve food.
• Ensure food safety, cleanliness, and brand standards.
• Maintain guest satisfaction and handle guest concerns.
• Adhere to policies and procedures; enforce safety.

Conoscenze

Leadership

Guest service

Shift management

Communication

Computer skills

Multi-tasking

Quality standards

Formazione

High school diploma or equivalent

Descrizione del lavoro

Brand: Moe's Southwest GrillPosition status: Full TimeSummary: The Shift Manager is responsible for managing the daily operations of the Moe’s Southwest Grill. Responsible for ensuring that the restaurant team creates quality food and providing quality guest service in a fun, fast-paced environment. Responsible for ensuring the restaurant team adheres to company policies, procedures and standards.Essential Functions:Responsible for ensuring the restaurant team is properly trained for prepping, cooking, packaging and serving food for our guests in a timely fashion. Ensures that the prepared food product meets operational, food safety and brand standards. Manages food flow, ordering, receiving, storing and servicing to ensure high quality product, proper portioning and low waste. Coaches restaurant team on operational standards and takes corrective action as necessary.Accountable for maintaining a fun, fast-paced atmosphere for our employees and guests. Ensures that the restaurant team greets guests by stating, “Welcome to Moe’s!” Ensures 100% guest satisfaction in areas of quality, service and cleanliness. Takes corrective action as necessary.Responsible for enforcing sanitary practices for food handling, general cleanliness and maintenance of exterior, kitchen and dining areas. Ensures compliance with food safety and brand standards. Ensures proper security procedures are in place to protect guests, employees and assets. Responsible for guest and employee safety to reduce injury or accidents. Completes administrative paperwork in a timely fashion.Maintains a professional image including punctuality, cleanliness, uniform and appearance standards.Consistently exhibits the actions/behaviors which best demonstrate the company values; perform all other tasks as directed by the company leadership team to include all restaurant management and their assigned representatives; always represent Moe’s and Quality Fresca, LLC as a professional in every aspect of performance.Other duties assigned.Education and Work Experience Required:Education High school diploma or equivalent preferred.Required Knowledge, Skills, and Abilities:Quality guest services skillsQuality communication skills to multiple audiencesEffective shift management skillsComputer skillsSelf-disciplined and leadership skillsAbility to multi-taskAbility to effectively lead a restaurant team to achieve company goalsAdherence to company core values – Quality WayPhysical and Cognitive Requirements:While performing the duties of this job, the employee is regularly required to communicate clearly, move, and remain in a stationary position. The employee must occasionally transport and/or move up to 50 pounds. The employee must regularly be able to detect, perceive, identify, recognize, judge, inspect, estimate, observe, and assess items, information, and objects in an office or remote office setting; or restaurant environment.Work Environment:The noise level in the work environment is usually moderate.