Shift Manager

Long John Silver's, LLC; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the seafood restaurant sector is seeking a dynamic Shift Manager to lead a dedicated team. This role is pivotal in ensuring guest satisfaction and fostering a positive work environment. You will be responsible for managing staff, maintaining food safety standards, and driving profitability through effective inventory management. Join a company that values teamwork, integrity, and excellence, and be part of creating memorable dining experiences for guests. If you're passionate about customer service and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Minimum of 3 months' experience as a team member.
• Completed Shift Manager Training.

Responsibilities

• Guarantee 100% satisfaction for every guest.
• Resolve customer concerns promptly using BAM!
• Inspire and motivate crew members to exceed performance expectations.

Skills

Customer Service

Team Leadership

Food Safety Standards

Sales Forecasting

Inventory Management

Education

High School Diploma or Equivalent

Job description

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For over 50 years, Long John Silver's has been serving up golden, crispy seafood and creating treasured moments for families worldwide. With nearly 600 locations, we're proud to be the world's favorite seafood destination for batter-dipped wild-caught whitefish, shrimp, chicken, and our legendary hushpuppies. And, of course, no visit is complete without ringing the bell on your way out—a tradition that celebrates great food and even better experiences.

Guided by our vision to be the world's favorite seafood restaurant, we empower our people to bring this to life every day through our shared PIRATE values:

• People First: We prioritize our people, both crew members and guests, fostering a supportive environment where everyone is valued, respected, and empowered.
• Integrity: We uphold honesty and transparency in all we do, reflecting our commitment to integrity.
• Recognition: We celebrate and acknowledge our crew's hard work and achievements.
• Accountability: We take ownership of our actions and decisions, ensuring responsibility and reliability.
• Teamwork: We believe in collaboration to achieve goals and deliver the best guest experiences.
• Excellence: We strive to exceed expectations and deliver high-quality products and services.

We're seeking a motivated Shift Manager to lead our team and deliver outstanding guest experiences!

Key Responsibilities

• Guarantee 100% satisfaction for every guest.
• Resolve customer concerns promptly using BAM! to ensure guest happiness.
• Inspire and motivate crew members and management to exceed performance expectations.
• Lead in collecting and acting upon Voice of the Customer feedback.
• Ensure optimal staffing levels to meet guest service needs.
• Foster a culture of teamwork, respect, and accountability.
• Deliver positive engagement during guest interactions.
• Ensure proper storage, handling, and presentation of ingredients and menu items, maintaining food safety standards.
• Drive profitability by managing product projections and minimizing waste.
• Create a welcoming environment that encourages repeat visits.
• Provide ongoing motivation, set team goals, and identify training opportunities.
• Support crew members by addressing questions and ensuring adherence to standards.
• Communicate sales goals, deadlines, and expectations clearly.
• Gain expertise in sales forecasting, scheduling, inventory management, and performance reporting.
• Ensure compliance with cash control, security, safety, and food quality standards.
• Perform additional duties as assigned by management.

Role Requirements

• Must be 18 years or older.
• High School Diploma or Equivalent.
• Minimum of 3 months' experience as a team member.
• Reliable transportation and ability to work rotating shifts.
• Completed Shift Manager Training.
• Take pride in your work.
• Prioritize customer service and positively impact guest experiences.
• Work well in a fast-paced environment.
• Maintain high standards of food quality and cleanliness.
• Bring an upbeat, positive attitude.
• Be timely and demonstrate a sense of urgency.
• Ability to interpret safety rules, manuals, and training materials.
• Ability to perform basic math operations and interpret measurements.

Physical Demands

• Stand, walk, communicate, taste, and smell regularly.
• Handle, feel, reach, sit, climb, balance, stoop, kneel, crouch, or crawl occasionally.
• Lift/move up to 50 pounds occasionally.
• Have peripheral vision and focus adjustment.
• Occasionally exposed to cooking fumes; moderate noise level.
• Meet deadlines and adapt to priorities.
• Travel for training or support as needed.

Join us and be part of a team that creates a welcoming atmosphere and a "bell-ringing" experience!