Shift Manager

Dairy Queen; Tullahoma (TN); On-site; USD 25,000 - 35,000; Full time

Job summary

Dairy Queen in Tullahoma, Tennessee is seeking a dedicated Shift Leader to provide leadership and guidance to staff during scheduled shifts. The role requires assisting in managing the restaurant, ensuring quality customer service, handling complaints, and maintaining cash accountability. Ideal candidates should have at least three months of restaurant experience, strong customer service skills, and the ability to thrive in a fast-paced environment. This position plays a key role in upholding the company's standards for quality and cleanliness.

Qualifications

• Three or more months of restaurant experience as an hourly employee – strongly preferred.
• Excellent customer service and employee relation skills.
• Able to perform under pressure in a high-volume restaurant.
• Capability to stand for long periods of time.

Responsibilities

• Assist in the management of specific areas of the restaurant during shifts.
• Ensure guest service standards for quality, value, and cleanliness.
• Handle minor customer complaints effectively.
• Complete cash accountability reports accurately.

Skills

Customer service skills

Supervisory skills

Ability to perform under pressure

Interpersonal communication

Job description

Purpose of Job

In coordination with General and Assistant Managers, provide leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts. A shift leader must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive‑thru and back‑line food preparation.

Essential Functions

• Assist in the management of specific areas of the restaurant during scheduled shifts.
• Ensure that the restaurant is properly organized and staffed as designated by the written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non‑peak periods.
• Conduct orientation, training and evaluation of crew members in all functional areas.
• Assist hourly employees at the point of sale in the execution of product promotions.
• Ensure guest service in all areas meets applicable standards for quality, value and cleanliness.
• Handle minor customer complaints, taking prompt and appropriate action to resolve problems and make determination when to report to management team on more serious complaints.
• May contribute in the execution of the restaurant’s business plan through specific job assignments and projects as determined by the management team.
• Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.
• Able to perform the duties of all other non‑management positions.
• Inform immediate supervision promptly of all problems or unusual matters of significance.
• Perform other duties and responsibilities as requested by the management team.

Accountability

Supervise the operation of specific areas of the restaurant, providing direction and leadership to crew members, in accordance with established standards, policies and procedures. Assist in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness. Work to establish a professional working relationship with all restaurant employees to foster and promote a cooperative and pleasant working climate, which will be conducive to maximize employee morale, productivity and efficiency. Communicate all significant issues, both positive and negative, with management staff.

Requirements

• Three or more months of restaurant experience as an hourly employee – strongly preferred.
• Excellent customer service and employee relation skills.
• Capable of supervising specific areas of the business in a fast‑paced environment.
• Able to perform under pressure in a high‑volume restaurant including moving and responding quickly for long periods.
• Interact with the public and co‑workers constantly during shifts.
• Work in and out of different temperature ranges.
• Capability to stand for long periods of time.
• Ability to lift up to 50 pounds.
• Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness.