Shift Manager

Pizza Hut; Hickory (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Pizza Hut in Hickory, NC seeks a Shift Leader to guide daily operations, train team members, and uphold brand standards. You will lead service during shifts, drive performance, and maintain inventory with a focus on safety and customer satisfaction.

The role requires strong communication, teamwork, and a commitment to delivering fast, friendly service in a busy environment. Must Prince be able to manage staff, follow procedures, and represent the Pizza Hut brand with integrity.

Qualifications

• Must complete Pizza Hut training and follow brand standards.
• Lead and train team during shifts to ensure service excellence.
• Ensure safety, sanitation, and inventory accuracy.

Responsibilities

• Own and manage restaurant operations during shifts.
• Resolve customer complaints using BLAST.
• Ensure compliance with health and safety regulations.
• Staff scheduling and workload delegation.
• Maintain inventory and food orders.
• Provide excellent customer service and brand experience.

Skills

ServSafe Certified

Microsoft Office

Customer Service

Team Leadership

Communication

Education

MSM Courses 4-5

Tools

Hutlink

Learning Zone

Pizzapedia

Job description

Position: Pizza Hut Shift LeaderJob Summary:Reports to Restaurant General Manager, Assistant Restaurant General Manager –Continue to Add to Your Leadership Skills and Take What You've Learned to the Next Level to Manage the Restaurant Day to Day.Prepare and Lead Your Team to Run Successful Shifts.Pay Rate(If Applicable):Duties/ResponsibilitiesTake Ownership and Responsibility of Restaurant and Team During ShiftsTrain Team Members to Pizza Hut and Tasty Hut, LLC Standards.Use BLAST to Resolve All Customer Complaints and Always Puts Customer Needs FirstOwn and Promote Positive Restaurant Culture and Employee Experience (Live Life Unboxed!)Responsible for Inventory and Food OrdersEnforce and Follow Pizza Hut Service Principals(Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)Assist RGM With Oversight and Execution of All Store Inventory, Forecasting, Scheduling ProcessesEnsure All Team Members Have the Tools and Knowledge Necessary for SuccessDeliver High Customer Satisfaction Results on All ShiftsEnsure Restaurant Meets/Exceeds All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes on Shifts(Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)Expert Knowledge and Utilization of Pizza Hut Provided Tools (Hutlink, Learning Zone, Pizzapedia)Executes all Pizza Hut Provided Training Material and Courses, Follows Up with Team Members on ExecutionDelegate and Manage Team Member Workload While Running ShiftsCompliant with All Laws and RegulationsConduct Inventory Counts and AuditsEnsures a Safe Work Environment is Provided in RestaurantMaintains a Clean, Organized Restaurant That Meets All Health and Safety RegulationsBrand Steward for Pizza Hut BrandManages and Adheres to Employee Handbook and Policies (Cash Controls, Anti-Harassment, etc.)Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLCExhibit Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and VisionOther Duties as AssignedTraining/Requirements.Be A Customer Maniac! - All RolesServSafe CertifiedLead On! Shift LeaderMSM courses 4-5Proficient at Microsoft OfficeReliable Transportation and Computer basicsValid Driver's License PreferredCommunicate, Give Feedback in Positive MannerNational Sex Offender Registry CheckMotor Vehicle Record