Shift Manager

Pizza Hut; South Hill (VA); On-site; USD 1,791,000 - 2,755,000; Full time

Job summary

Pizza Hut in the United States is seeking a Shift Leader to oversee restaurant operations during shifts and drive team performance. You will lead, train, and motivate staff to meet brand standards and deliver a superior guest experience.

responsibilities include inventory management, enforcing service principles, and utilizing Hut-provided tools. A strong communicator with ServSafe certification will thrive in this role.

Qualifications

• ServSafe certification
• MSM courses 4-5
• Proficient at Microsoft Office
• Reliable transportation and computer basics
• Valid Driver's License preferred
• Communicate, give feedback in a positive manner
• National Sex Offender Registry Check
• Motor Vehicle Record checks (MVR)

Responsibilities

• Take ownership and responsibility of restaurant and team during shifts.
• Train team members to Pizza Hut and Tasty Hut, LLC standards.
• Use BLAST to resolve customer complaints and put customer needs first.
• Own and promote positive restaurant culture and employee experience.
• Responsible for inventory and food orders.
• Enforce and follow Pizza Hut service principles.
• Assist RGM with inventory, forecasting, scheduling processes.
• Ensure team members have tools and knowledge for success.
• Deliver high customer satisfaction on all shifts.
• Meet/exceed brand standards and processes on shifts.
• Utilize Pizza Hut provided tools (Hutlink, Learning Zone, Pizzapedia).
• Execute training materials and follow up with team members.
• Delegate and manage team workload while running shifts.
• Compliant with laws and regulations.
• Conduct inventory counts and audits.
• Maintain a safe and clean work environment.
• Brand steward for Pizza Hut.
• Adhere to employee handbook and policies.
• Maintain professional image and ethical conduct.
• Demonstrate core values daily.
• Other duties as assigned.

Skills

ServSafe Certified

MSM courses

Microsoft Office

Positive communication

Driver's license

Computer basics

Tools

Hutlink

Learning Zone

Pizzapedia

Job description

Position: Pizza Hut Shift LeaderJob Summary:Reports to Restaurant General Manager, Assistant Restaurant General Manager –Continue to Add to Your Leadership Skills and Take What You've Learned to the Next Level to Manage the Restaurant Day to Day.Prepare and Lead Your Team to Run Successful Shifts.Pay Rate(If Applicable):Duties/ResponsibilitiesTake Ownership and Responsibility of Restaurant and Team During ShiftsTrain Team Members to Pizza Hut and Tasty Hut, LLC Standards.Use BLAST to Resolve All Customer Complaints and Always Puts Customer Needs FirstOwn and Promote Positive Restaurant Culture and Employee Experience (Live Life Unboxed!)Responsible for Inventory and Food OrdersEnforce and Follow Pizza Hut Service Principals(Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)Assist RGM With Oversight and Execution of All Store Inventory, Forecasting, Scheduling ProcessesEnsure All Team Members Have the Tools and Knowledge Necessary for SuccessDeliver High Customer Satisfaction Results on All ShiftsEnsure Restaurant Meets/Exceeds All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes on Shifts(Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)Expert Knowledge and Utilization of Pizza Hut Provided Tools (Hutlink, Learning Zone, Pizzapedia)Executes all Pizza Hut Provided Training Material and Courses, Follows Up with Team Members on ExecutionDelegate and Manage Team Member Workload While Running ShiftsCompliant with All Laws and RegulationsConduct Inventory Counts and AuditsEnsures a Safe Work Environment is Provided in RestaurantMaintains a Clean, Organized Restaurant That Meets All Health and Safety RegulationsBrand Steward for Pizza Hut BrandManages and Adheres to Employee Handbook and Policies (Cash Controls, Anti-Harassment, etc.)Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLCExhibit Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and VisionOther Duties as AssignedTraining/Requirements.Be A Customer Maniac! - All RolesServSafe CertifiedLead On! Shift LeaderMSM courses 4-5Proficient at Microsoft OfficeReliable Transportation and Computer basicsValid Driver's License PreferredCommunicate, Give Feedback in Positive MannerNational Sex Offender Registry CheckMotor Vehicle Record