Shift Manager

Pizza Hut; Hurricane (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

Pizza Hut in Hurricane, WV is seeking a Shift Leader to report to the Restaurant General Manager and assist in managing day-to-day restaurant operations.

Lead and train the team, uphold brand standards, ensure food safety, and deliver high customer satisfaction across all shifts. A strong focus on inventory, scheduling, and maintaining a positive work environment is required.

Qualifications

• Leadership and people management experience.
• Customer service focus with a proactive approach to resolving issues.
• Ability to train teammates to standards and procedures.
• Inventory and order management to keep the store stocked.
• Scheduling and coverage planning for shifts and events.
• Effective communication with team and management.
• Proficiency with Microsoft Office and store systems.

Responsibilities

• Take ownership and responsibility of restaurant and team during shifts.
• Train team members to Pizza Hut and Tasty Hut standards.
• Resolve customer complaints using BLAST and prioritize customer needs.
• Own and promote positive restaurant culture and employee experience.
• Manage inventory, food orders, and vendor relationships as needed.
• Ensure health and safety standards, brand compliance, and quality service.
• Lead shift operations, delegate tasks, and monitor workload.

Skills

Leadership

Customer service

Training

Inventory management

Scheduling

Communication

Microsoft Office

Team management

Problem solving

Time management

Education

ServSafe Certification

MSM courses 4-5

Tools

Hutlink

Learning Zone

Pizzapedia

Job description

Position: Pizza Hut Shift LeaderJob Summary:Reports to Restaurant General Manager, Assistant Restaurant General Manager –Continue to Add to Your Leadership Skills and Take What You've Learned to the Next Level to Manage the Restaurant Day to Day.Prepare and Lead Your Team to Run Successful Shifts.Pay Rate(If Applicable):Duties/ResponsibilitiesTake Ownership and Responsibility of Restaurant and Team During ShiftsTrain Team Members to Pizza Hut and Tasty Hut, LLC Standards.Use BLAST to Resolve All Customer Complaints and Always Puts Customer Needs FirstOwn and Promote Positive Restaurant Culture and Employee Experience (Live Life Unboxed!)Responsible for Inventory and Food OrdersEnforce and Follow Pizza Hut Service Principals(Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)Assist RGM With Oversight and Execution of All Store Inventory, Forecasting, Scheduling ProcessesEnsure All Team Members Have the Tools and Knowledge Necessary for SuccessDeliver High Customer Satisfaction Results on All ShiftsEnsure Restaurant Meets/Exceeds All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes on Shifts(Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)Expert Knowledge and Utilization of Pizza Hut Provided Tools (Hutlink, Learning Zone, Pizzapedia)Executes all Pizza Hut Provided Training Material and Courses, Follows Up with Team Members on ExecutionDelegate and Manage Team Member Workload While Running ShiftsCompliant with All Laws and RegulationsConduct Inventory Counts and AuditsEnsures a Safe Work Environment is Provided in RestaurantMaintains a Clean, Organized Restaurant That Meets All Health and Safety RegulationsBrand Steward for Pizza Hut BrandManages and Adheres to Employee Handbook and Policies (Cash Controls, Anti-Harassment, etc.)Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLCExhibit Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and VisionOther Duties as AssignedTraining/Requirements.Be A Customer Maniac! - All RolesServSafe CertifiedLead On! Shift LeaderMSM courses 4-5Proficient at Microsoft OfficeReliable Transportation and Computer basicsValid Driver's License PreferredCommunicate, Give Feedback in Positive MannerNational Sex Offender Registry CheckMotor Vehicle Record