Shift Manager

Pizza Hut; Falls Church (VA); On-site; USD 28,000 - 42,000; Full time

Job summary

Pizza Hut in Falls Church is seeking a Shift Leader to run daily operations, train team members, and ensure fast, friendly service that meets brand standards on every shift.

You will report to the RGM, manage inventory and safety, and uphold Tasty Hut, LLC values with professional conduct. ServSafe certification, MS Office skills, a valid driver’s license, and reliable transportation are preferred.

Qualifications

• Experience leading restaurant teams and managing shifts.
• ServSafe certification or equivalent food safety training.
• Ability to train staff and enforce brand standards.

Responsibilities

• Lead and supervise team during shifts.
• Train team members to Hut standards and customer service.
• Handle inventory counts and food orders.
• Ensure safety, cleanliness, and regulatory compliance.
• Resolve customer complaints using BLAST approach.

Skills

Team leadership

Customer service

Communication

ServSafe Certified

MS Office

Driver's license

Tools

Hutlink

Pizzapedia

Learning Zone

Job description

Position: Pizza Hut Shift LeaderJob Summary:Reports to Restaurant General Manager, Assistant Restaurant General Manager –Continue to Add to Your Leadership Skills and Take What You've Learned to the Next Level to Manage the Restaurant Day to Day.Prepare and Lead Your Team to Run Successful Shifts.Pay Rate(If Applicable):Duties/ResponsibilitiesTake Ownership and Responsibility of Restaurant and Team During ShiftsTrain Team Members to Pizza Hut and Tasty Hut, LLC Standards.Use BLAST to Resolve All Customer Complaints and Always Puts Customer Needs FirstOwn and Promote Positive Restaurant Culture and Employee Experience (Live Life Unboxed!)Responsible for Inventory and Food OrdersEnforce and Follow Pizza Hut Service Principals(Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)Assist RGM With Oversight and Execution of All Store Inventory, Forecasting, Scheduling ProcessesEnsure All Team Members Have the Tools and Knowledge Necessary for SuccessDeliver High Customer Satisfaction Results on All ShiftsEnsure Restaurant Meets/Exceeds All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes on Shifts(Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)Expert Knowledge and Utilization of Pizza Hut Provided Tools (Hutlink, Learning Zone, Pizzapedia)Executes all Pizza Hut Provided Training Material and Courses, Follows Up with Team Members on ExecutionDelegate and Manage Team Member Workload While Running ShiftsCompliant with All Laws and RegulationsConduct Inventory Counts and AuditsEnsures a Safe Work Environment is Provided in RestaurantMaintains a Clean, Organized Restaurant That Meets All Health and Safety RegulationsBrand Steward for Pizza Hut BrandManages and Adheres to Employee Handbook and Policies (Cash Controls, Anti-Harassment, etc.)Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLCExhibit Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and VisionOther Duties as AssignedTraining/Requirements.Be A Customer Maniac! - All RolesServSafe CertifiedLead On! Shift LeaderMSM courses 4-5Proficient at Microsoft OfficeReliable Transportation and Computer basicsValid Driver's License PreferredCommunicate, Give Feedback in Positive MannerNational Sex Offender Registry CheckMotor Vehicle Record