Shift Manager

Five Guys Burgers and Fries; Guys (MD); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Free meals

Flexible scheduling

Tips and weekly secret shopper bonuses

Advancement opportunities

Fun, fast-paced work environment

Job summary

Five Guys Burgers and Fries is seeking a Shift Leader to support daily restaurant operations, uphold high standards of service, and train junior staff. You will supervise crew, ensure accurate cash handling, maintain food safety, resolve customer issues, and help drive a fast, friendly guest experience.

This full-time role offers flexible scheduling and growth opportunities in a well-known, fast-paced team environment.

Qualifications

• Monitors and observes the day-to-day activities of subordinates and coordinates breaks.
• Completes opening, daily and closing procedures/checklists.
• Coordinates with management for on-the-job training of new associates.
• Operates cash register and handles transactions per policies.
• Transfers supplies and equipment between storage and work areas.
• Implements product rotation based on product code dates in warehouse and participates in inventory counts.
• Resolves customer complaints in line with policy and customer satisfaction.
• Practices HACCP food safety and sanitation standards.
• Monitors safety guidelines and reports any safety concerns to management.

Responsibilities

• Learn and implement standard operational procedures.
• Ensure customers receive the best possible service.

Job description

Job Description

Five Guys is a family owned and operated franchise restaurant group that focuses on serving high quality burgers and fries in a clean, no frills atmosphere. We choose to spend money on the best crew and highest quality ingredients rather than décor and advertising. Five Guys was established in 1986 in Arlington, VA. In 2003, Five Guys opened its first franchise location and with the help of loyal franchisees, Five Guys has expanded from five to over 800 locations nationwide. ZAGAT Survey, restaurant guide and reviews, said \there are no better burgers“ and Five Guys was recently voted #1 burger in Zagat’s 2010 fast food survey.

Shift Leader

Shift Leaders at Five Guys learn valuable new skills that can help them develop a career for their future. Shift Leaders need to implement all the standard operational procedures of the company and make sure that every customer receives the best customer service possible.

Requirements:

• Monitors and observes the day-to-day activities of subordinates, coordinates breaks for hourly associates, and keeps management informed of area activities and any significant problems
• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Coordinates with management for on-the-job training of new associates
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Transfers supplies and equipment between storage and work areas by hand or use of a hand truck
• Implements product rotation based on product code dates in warehouse and concepts, orders product and participates in physical inventory counts as required
• Resolves customer complaints in a manner consistent with company policy, and with customer satisfaction in mind
• Practices excellent food safety and sanitation practices and complies with HACCP standards
• Monitors compliance with safety guidelines, builds awareness about safety, and reports any safety concerns to management

Benefits:

• Free meals
• Flexible scheduling
• Tips and weekly secret shopper bonuses
• Advancement opportunities
• Fun, fast-paced work environment

Five Guys Burgers and Fries is one of Americas most successful hamburger concepts, not just for its food, ranked the #1 burger in America by Zagat survey, but also because of its employees. We have a unique work environment where crew members and management are trained to work every position in the restaurant. From the register, to the grill, to morning prep and evening close, our employees become a team working in all aspects of the restaurant. We also have a unique bonus program that provides the opportunity to earn cash bonuses each quarter.