Shift Leader

Five Guys Burgers and Fries; Billings (MT); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free meals

Flexible scheduling

Tips and weekly secret shopper bonuses

Advancement opportunities

Fun, fast-paced work environment

Job summary

Five Guys Burgers and Fries is seeking a Shift Leader to uphold operational standards and ensure top-notch customer service. You will supervise crew, assist with opening/closing, and train new team members while maintaining HACCP compliance and safety policies.

You will also handle the cash register, manage inventories, handle breaks, and contribute to a fast-paced, high-quality food environment with a focus on guest satisfaction and teamwork.

Qualifications

• Monitors day-to-day activities of subordinates and coordinates breaks.
• Completes opening, daily and closing procedures per policy.
• Coordinates with management for training of new associates.
• Operates cash register and handles transactions per policy.
• Transports supplies and equipment between areas as needed.
• Rotates products and participates in inventory counts.
• Resolves customer complaints per policy while ensuring satisfaction.
• Follows food safety and HACCP standards.
• Monitors safety guidelines and reports concerns.

Responsibilities

• Monitors day-to-day activities of subordinates and coordinates breaks.
• Completes opening, daily and closing procedures/checklists.
• Coordinates with management for on-the-job training of new associates.
• Operates cash register and handles transactions following policies.
• Transfers supplies and equipment between storage and work areas.
• Implements product rotation and participates in inventory counts.
• Resolves customer complaints with customer satisfaction in mind.
• Practices food safety and sanitation per HACCP standards.
• Monitors safety and reports concerns to management.

Skills

Team supervision

Customer service

Cash handling

Food safety

Inventory management

Safety compliance

Training & mentoring

Tools

Cash register

Hand truck

Job description

Job Description

Five Guys is a family owned and operated franchise restaurant group that focuses on serving high quality burgers and fries in a clean, no frills atmosphere. We choose to spend money on the best crew and highest quality ingredients rather than décor and advertising. Five Guys was established in 1986 in Arlington, VA. In 2003, Five Guys opened its first franchise location and with the help of loyal franchisees, Five Guys has expanded from five to over 800 locations nationwide. ZAGAT Survey, restaurant guide and reviews, said "there are no better burgers“ and Five Guys was recently voted #1 burger in Zagat’s 2010 fast food survey.

Shift Leader

Shift Leaders at Five Guys learn valuable new skills that can help them develop a career for their future. Shift Leaders need to implement all the standard operational procedures of the company and make sure that every customer receives the best customer service possible.

Requirements

• Monitors and observes the day-to-day activities of subordinates, coordinates breaks for hourly associates, and keeps management informed of area activities and any significant problems
• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Coordinates with management for on-the-job training of new associates
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Transfers supplies and equipment between storage and work areas by hand or use of a hand truck
• Implements product rotation based on product code dates in warehouse and concepts, orders product and participates in physical inventory counts as required
• Resolves customer complaints in a manner consistent with company policy, and with customer satisfaction in mind
• Practices excellent food safety and sanitation practices and complies with HACCP standards
• Monitors compliance with safety guidelines, builds awareness about safety, and reports any safety concerns to management

Benefits

• Free meals
• Flexible scheduling
• Tips and weekly secret shopper bonuses
• Advancement opportunities
• Fun, fast-paced work environment

Five Guys Burgers and Fries is one of Americas most successful hamburger concepts, not just for its food, ranked the #1 burger in America by Zagat survey, but also because of its employees. We have a unique work environment where crew members and management are trained to work every position in the restaurant. From the register, to the grill, to morning prep and evening close, our employees become a team working in all aspects of the restaurant. We also have a unique bonus program that provides the opportunity to earn cash bonuses each quarter.