Shift Manager

Border Foods LLC; Grand Rapids (MI); On-site; USD 32,000 - 48,000; Full time

Job summary

Join a dynamic team at a leading Taco Bell franchise as a Shift Leader, where your leadership will inspire a culture of accountability and excellence. In this role, you will oversee daily operations, ensuring a positive experience for both customers and team members. Your strategic planning and commitment to teamwork will drive restaurant success while fostering a supportive work environment. This is an exciting opportunity to make a difference in people's lives and grow within a thriving organization that values its employees. If you're ready to step up and lead, we want to hear from you!

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.

Responsibilities

• Oversee restaurant operations and ensure quality service.
• Build and maintain a strong team focused on customer satisfaction.
• Drive financial success through strategic planning and P&L management.

Skills

Team Leadership

Customer Service

Scheduling

Conflict Resolution

Coaching

Education

High School Diploma

Job description

What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America. At Border Foods, we work with a people-first mantra. From cooks to cashiers to restaurant managers and beyond, we work together to bring to life the Core Values of Border Foods. Welcome to our family where you will continue to learn, evolve, and shape what comes next on our mission of making lives better.

As a Shift Leader your mission is to reinforce the Border Foods CORE values, to include Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment. At Border Foods, we will unlock the full potential of our employees and guest’s restaurant experience by creating safe welcoming and supportive environments where everyone can thrive.

The purpose of the Shift Leader is to make the lives of the employees and the guests better by creating opportunities to positively impact life experiences. You are responsible for the operation of the entire restaurant and building a strong team that consistently provides customers great food and a friendly experience.

Shift Leader Core Values:

Accountability & Integrity:

• Consistently demonstrates integrity in actions and expectations
• Guides team members, ensuring they complete all assigned duties and serve safe, quality food in a friendly manner
• Scheduling and deploying the Team correctly
• Monitors the performance of each Team Member and hold them accountable for standards and expectations.
• Ensures a quality customer experience by driving fast and friendly service
• Maintains point of sale system by reporting all system failures and verifies download accuracy (e.g. pricing updates, menu changes).
• Ensure health and safety standards are met
• Adheres to all local, state, and federal laws and guidelines.

Family & Teamwork:

• Creates unity in the team by building cross functional relationships
• Respond to Team Member questions and resolves employee issues in a timely manner.
• Provide a restaurant that is a safe place for team members to work and customers to visit
• Able to navigate challenging situations and provide appropriate guidance
• Motivates and supports the team through active listening and the ability to communicate to a wide variety of audiences
• Represents Border Foods in handling customer complaints and/or issues; demonstrating a sincere approach and desire to find an effective solution.
• Instills a recognition culture that creates a positive work environment

Excellence:

• Strategic planner creates short term and long-term strategies for restaurant success
• Delivers profit by utilizing and interpreting the P&L in order to make the appropriate financial adjustments
• Sourcing, hiring, and developing excellent Team Members
• Conducting New Hire orientation and developing the training plan for each new hire
• Minimizes loss through strict observance of cash handling policies, proper training of Team Members, and complying with all accounting/banking requirements.

Empowerment:

• Provides learning and development opportunities for all Team Members.
• Consistently demonstrates active and timely coaching capabilities.
• Seeks and shares ideas to help others succeed Required or Preferred

Experience:

• Must be at least 18 years of age.
• High school diploma or equivalent.

Physical Demands: The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodation.

The duties of this position may change from time to time. Border Foods reserves the right to add or delete duties and responsibilities at the discretion of Border Foods or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Border Foods is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and individuals with Disabilities and does not discriminate based on gender identity or sexual orientation.

“You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”

#taco

PandoLogic. Category:Restaurant & Food Service, Keywords:Restaurant Manager, Location:Grand Rapids, MI-49503