Shift Manager

Pollo Campero; Florida; On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

$300 sign-on bonus

Job summary

Pollo Campero in Florida is looking for a Shift Manager to train, develop, and lead the crew. This critical role involves ensuring the restaurant operates smoothly to deliver exceptional customer experiences.

The ideal candidate should have a High School Diploma, at least one year of relevant experience, and be fluent in English and Spanish. The position pays between $18.00 and $19.00 per hour.

Qualifications

• 1+ year of experience in similar roles or with customer experience.
• Preferred: Food Handlers Card/ServSafe Certification.
• Ability to lift and push 50 lbs.

Responsibilities

• Plan duties for each shift.
• Assists the General Manager.
• Coach and lead a team with no supervision.

Skills

Leadership potential

Customer satisfaction orientation

Bilingual (English & Spanish)

Education

High School Diploma or equivalent

Job description

Overview

Now offering a $300 sign-on bonus!

The Shift Manager plays an important role in training, developing and leading the crew. Serves as a critical part of the leadership team, helping the restaurant serve the most flavorful chicken and coordinates a smooth end‑to‑end operation to provide an exceptional Customer Experience.

Responsibilities

• Plan his/her duties and responsibilities for each shift
• Verifies compliance of procedures and protocols
• Attends and resolves problems as they appear in the restaurant operation
• Assist the General Manager
• Coach and lead a team with no supervision
• Involves himself in the operational and technical training of employees
• Maintain a positive atmosphere of teamwork and full of energy
• Verifies customer satisfaction/Handles customer complaints
• Applies a continuous improvement mindset to processes and procedures
• Open/close restaurant
• Assist with inventory (logging)
• Assist with staffing needs
• Assist with controllables and labor
• Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
• Follows and abides by all safety rules, policies, and procedures

Qualifications

• High School Diploma or equivalent required
• 1+ year of experience in similar roles or with customer experience
• Demonstrates strong leadership potential by actively supporting team dynamics.
• Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
• Preferred: Food Handlers Card/ ServSafe Certification
• Fluent in English & Spanish*
• Ability to work with computers
• Must follow the company Personal Care and Hygiene policies Ability to lift and push 50 lbs.
• Ability to stand for long periods
• Flexibility to work nights, weekends, and holidays

Expected Behaviors

• Be Service OBSESSED
• Friendly, welcoming attitude / Models customer orientation for other employees
• Anticipates and prevents problems with a proactive attitude
• Energetic Team Leader
• Must have excellent interpersonal communication skills to work with others
• Sense of urgency
• Attention to details
• Proactively help where it is most needed in the restaurant

Pay Range

USD $18.00 - $19.00 / hr.