Shift Manager

McDonald's; East Stroudsburg (Monroe County); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Competitive pay starting at $17.00/hr

Flexible scheduling

Paid sick leave

College tuition assistance

Training and advancement opportunities

Employee discounts and free meals

Paid vacations

Job summary

A well-known fast food franchise is seeking a Shift Manager in East Stroudsburg, PA, to lead shifts and ensure customers receive quality service. This role requires a strong customer service focus and previous leadership experience. Competitive pay starting at $17.00/hr, with opportunities for advancement, flexible scheduling, and employee benefits including college tuition assistance.

Qualifications

• 18 years or older.
• Positive team player who enjoys working in a fast-paced environment.
• Capable of providing solutions in a fast-paced environment.

Responsibilities

• Lead shifts ensuring fast, accurate, friendly experiences for customers.
• Provide leadership to crew and managers for quality and service.
• Monitor performance to meet McDonald’s standards.

Skills

Strong customer service and support focus

Previous leadership experience

Ability to communicate effectively

Flexibility in scheduling

Job description

Join to apply for the Shift Manager role at McDonald’s.

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervision, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

Responsibilities

• Lead shifts each week, ensuring customers receive a fast, accurate, friendly experience.
• Provide leadership to crew and other managers during a shift to ensure quality, service, and cleanliness.
• Plan for each shift, monitor performance, take action to ensure the team meets McDonald’s standards, monitor safety, security, and profitability.
• Communicate with the next Shift Manager to help prepare them to run a great shift.
• Assist departments in meeting their goals and targets during the shift.

Qualifications

• 18 years or older.
• Previous leadership experience is preferred, ideally within a restaurant, retail or hospitality environment.
• Positive team player with a flexible schedule who enjoys working in a fast‑paced environment.
• Strong customer service and support focus.
• Ability to communicate effectively and anticipate customer needs.
• Capable of providing solutions and making decisions in a fast‑paced environment.

Perks & Benefits

• Competitive pay starting at $17.00/hr up to $20.00/hr based on experience.
• Flexible scheduling.
• Paid sick leave.
• College tuition assistance (up to $3,000).
• Training and advancement opportunities.
• Employee discounts and free meals.
• Paid vacations.

This role is vital to the operations within the restaurant because you will:

• Lead important internal functions including employee training, food safety, and inventory management.
• Be results‑oriented by effectively delegating tasks and reporting back results.
• Partner with the restaurant team to ensure safe and efficient operations.

To Be a Successful Shift Manager, You’ll Need

• A commitment to excellence and safety in the workplace.
• Strong customer service and support focus.
• Ability to communicate effectively and anticipate customer needs.
• Provide solutions and make decisions in a fast‑paced environment.

This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description.

By applying to this position, I understand that I am applying to work at a restaurant owned and operated by an independent franchisee, not McDonald’s USA. The franchisee is the sole responsible employer for all employment matters. McDonald’s USA will not receive a copy of my application and has no involvement in any employment decisions regarding me.