Shift Manager

Lofberg Group; City of Rochester (NY); Hybrid; USD 42.000 - 65.000; Vollzeit

Zusammenfassung

Lofberg Group is seeking a Shift Manager to lead the restaurant during assigned shifts, ensuring smooth operations, delivering exceptional guest service, and supporting team members while upholding company standards.

You will lead and supervise team members, ensure proper opening, closing, and shift changes, maintain food safety and cleanliness, assign tasks and coach performance, handle guest questions and service recovery, monitor sales and labor, and communicate issues or opportunities to

Qualifikationen

• Previous restaurant or customer service experience preferred.
• Ability to lead and motivate a team.
• Strong attention to detail and time management.

Aufgaben

• Lead and supervise team members during assigned shifts
• Ensure proper opening, closing, and shift change procedures
• Maintain food safety, cleanliness, and operational standards
• Assign tasks, monitor performance, and provide coaching as needed
• Handle guest questions, concerns, and service recovery
• Monitor sales, labor, and product levels during the shift
• Communicate effectively with management regarding issues or opportunities

Kenntnisse

Team leadership

Guest service

Time management

Communication

Jobbeschreibung

Position Summary The Shift Manager is responsible for leading the restaurant during assigned shifts. This role ensures smooth operations, delivers great guest service, and supports team members while maintaining company standards.

Key Responsibilities

• Lead and supervise team members during assigned shifts
• Ensure proper opening, closing, and shift change procedures
• Maintain food safety, cleanliness, and operational standards
• Assign tasks, monitor performance, and provide coaching as needed
• Handle guest questions, concerns, and service recovery
• Monitor sales, labor, and product levels during the shift
• Communicate effectively with management regarding issues or opportunities

Qualifications

• Prior restaurant or customer service experience preferred
• Ability to lead and motivate a team
• Strong attention to detail and time management