Shift Manager

McDonald's; Chester (MD); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

DailyPay

Paid Time Off

Medical, dental, and vision

Disability insurance

Life and accident insurance

Free uniforms

Service awards

Retail discounts

Periodic performance reviews

Opportunities for advancement

Job summary

McDonald’s – Meoli Companies is seeking a Shift Manager to lead the restaurant during assigned shifts, coach the team, and ensure a fast, accurate, friendly experience for customers. You’ll develop leadership skills and advance your career with a company that invests in its people.

You don’t need years of management experience; we’ll train you. The role includes coaching, scheduling support, food safety, and driving daily performance while maintaining high standards of service and hospitality.

Qualifications

• Leadership experience welcomed but not required.
• Ability to lead a team during shifts and coach employees.
• Strong communication and problem-solving in a fast-paced environment.

Responsibilities

• Lead and motivate the crew during shifts.
• Provide excellent customer service and ensure a great experience.
• Coach employees and provide feedback for growth.
• Assist with training and development of new staff.
• Ensure food safety and quality per McDonald’s standards.
• Maintain high standards of cleanliness, safety, and organization.
• Assist with scheduling and staffing needs.
• Identify and communicate opportunities to improve the restaurant.

Skills

People leadership

Dependable

Clear communication

Decision making

Coaching others

Lead by example

Organization

Team player

Learns quickly

Flexible shifts

Job description

McDonald’s – Meoli Companies

Lead The Shift. Build Your Skills. Grow Your Career.

Looking for more than just a job? As a Shift Manager, you’ll have the opportunity to lead a team, develop valuable leadership skills, and build a career with a company that invests in its people.

At McDonald’s, we believe great leaders are developed—not simply hired. Whether you already have leadership experience or you’re ready to take the next step in your career, we’ll give you the training, coaching, and support you need to succeed.

The Opportunity

As a Shift Manager, you’ll help lead the restaurant during your assigned shifts and make sure our customers receive a fast, accurate, friendly experience every time they visit.

You’ll work alongside crew members and other leaders to keep the restaurant running safely, efficiently, and profitably while creating an environment where people can do their best work.

What You’ll Do

As a Shift Manager, Your Responsibilities May Include

• Leading and motivating the crew during your shift
• Providing excellent customer service and ensuring a great customer experience
• Coaching employees and providing feedback to help them succeed
• Supporting new employee training and ongoing development
• Ensuring food is prepared safely, accurately, and according to McDonald’s standards
• Maintaining high standards of Quality, Service, and Cleanliness
• Monitoring food safety and restaurant safety procedures
• Managing inventory and minimizing waste
• Ensuring the restaurant is clean, organized, and properly maintained
• Communicating important information to the next shift and restaurant leadership
• Helping achieve sales, service, productivity, and profitability goals
• Supporting scheduling and staffing needs
• Addressing customer and employee concerns professionally
• Following security and cash-handling procedures
• Helping identify opportunities to improve the restaurant and the team
• Stepping in wherever needed to help the restaurant have a successful shift

What We’re Looking For

You’re not required to have years of restaurant management experience to join our leadership team.

We’re Looking For Someone Who

• Enjoys working with and leading people
• Is dependable and follows through on commitments
• Communicates clearly and professionally
• Can make decisions and solve problems in a fast-paced environment
• Is comfortable giving direction and coaching others
• Leads by example and treats people with respect
• Is organized and able to manage multiple priorities
• Has a positive, team-oriented attitude
• Is willing to learn and take on new challenges
• Has a flexible schedule and can work a variety of shifts

Previous leadership experience in restaurant, retail, hospitality, or another customer-focused environment is preferred, but we are willing to develop the right person.

Must be 18 years of age or older.

What You Get

Competitive Pay & Benefits

$17–$22 per hour, based on experience and qualifications.

Eligible Employees May Also Receive

• DailyPay – work today and access your earned pay tomorrow
• Paid Time Off
• Medical, dental, and vision coverage
• Short- and long-term disability insurance
• Life and accident insurance
• Free uniforms
• Service awards
• Retail discounts
• Periodic performance reviews
• Opportunities for advancement

Invest in Your Future

Your career doesn't have to stop at Shift Manager.

• High school diploma opportunities
• College tuition assistance up to $3,000 per year
• English-language classes
• Little-to-no-cost Bachelor's and Master's degree programs
• Career and leadership development opportunities

Your Career Can Start Here

A Shift Manager position can be the beginning of a long-term career.

As you build your leadership skills and demonstrate your ability to lead people and run successful shifts, you can pursue additional leadership opportunities and advancement within the restaurant and organization.

We want to help you identify your goals, develop your skills, and build a path toward the future you want.

Physical Requirements

This is an active leadership position. You must be able to:

• Remain on your feet and physically active for at least 5 hours at a time
• Walk, stand, bend, reach, and move throughout the restaurant during a shift
• Lift and carry items weighing up to 50 pounds
• Work in a fast-paced environment
• Work indoors and outdoors as needed

Important Information

This posting provides an overview of what it is like to work in a McDonald’s restaurant and is not intended to be a complete job description. Employees may perform additional duties and responsibilities based on the needs of the restaurant.

By applying for this position, you understand that you are applying to work at a restaurant owned and operated by an independent McDonald’s franchisee, not McDonald’s USA.