Shift Manager

McDonald's; Stevensville (MD); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

DailyPay

Paid Time Off

Medical, dental, and vision coverage

Life and accident insurance

Free uniforms

Opportunities for advancement

Retail discounts

Job summary

McDonald’s – Meoli Companies in Stevensville, MD, is seeking a Shift Manager to lead a team during your assigned shifts and deliver a fast, accurate, friendly experience for customers.

You’ll coach crew, train new hires, ensure food safety, manage inventory, and support scheduling to meet sales and service goals. This is a growth-focused leadership role with Archways to Opportunity benefits.

Qualifications

• As stated: leadership and restaurant supervision capabilities.
• Customer service focus with team coaching.
• Includes training of new staff and ongoing development.

Responsibilities

• Lead and motivate the crew during your shift.
• Provide excellent customer service and ensure a great experience.
• Coach employees and provide feedback to help them succeed.
• Support new employee training and ongoing development.
• Ensure food is prepared safely and to McDonald’s standards.
• Maintain high standards of Quality, Service, and Cleanliness.
• Monitor food safety and restaurant safety procedures.
• Manage inventory and minimize waste.
• Ensure the restaurant is clean, organized, and maintained.
• Communicate important information to the next shift and leadership.
• Help achieve sales, service, productivity, and profitability goals.
• Support scheduling and staffing needs.
• Address customer and employee concerns professionally.
• Follow security and cash-handling procedures.
• Identify opportunities to improve the restaurant and the team.
• Step in wherever needed for a successful shift.

Skills

People leadership

Customer service

Coaching

Training others

Food safety

Inventory management

Scheduling

Communication

Problem solving

Team motivation

Job description

McDonald’s – Meoli Companies

Lead The Shift. Build Your Skills. Grow Your Career.

Looking for more than just a job? As a Shift Manager, you’ll have the opportunity to lead a team, develop valuable leadership skills, and build a career with a company that invests in its people.

At McDonald’s, we believe great leaders are developed—not simply hired. Whether you already have leadership experience or you’re ready to take the next step in your career, we’ll give you the training, coaching, and support you need to succeed.

The Opportunity

As a Shift Manager, you’ll help lead the restaurant during your assigned shifts and make sure our customers receive a fast, accurate, friendly experience every time they visit.

You’ll work alongside crew members and other leaders to keep the restaurant running safely, efficiently, and profitably while creating an environment where people can do their best work.

What You’ll Do

As a Shift Manager, Your Responsibilities May Include

• Leading and motivating the crew during your shift
• Providing excellent customer service and ensuring a great customer experience
• Coaching employees and providing feedback to help them succeed
• Supporting new employee training and ongoing development
• Ensuring food is prepared safely, accurately, and according to McDonald’s standards
• Maintaining high standards of Quality, Service, and Cleanliness
• Monitoring food safety and restaurant safety procedures
• Managing inventory and minimizing waste
• Ensuring the restaurant is clean, organized, and properly maintained
• Communicating important information to the next shift and restaurant leadership
• Helping achieve sales, service, productivity, and profitability goals
• Supporting scheduling and staffing needs
• Addressing customer and employee concerns professionallyli>
• Following security and cash-handling procedures
• Helping identify opportunities to improve the restaurant and the team
• Stepping in wherever needed to help the restaurant have a successful shift

What We’re Looking For

You don't have to have years of restaurant management experience to join our leadership team.

We're Looking For Someone Who

• Enjoys working with and leading people
• Is dependable and follows through on commitments
• Communicates clearly and professionally
• Can make decisions and solve problems in a fast-paced environment
• Is comfortable giving direction and coaching others
• Leads by example and treats people with respect
• Is organized and able to manage multiple priorities
• Has a positive, team-oriented attitude
• Is willing to learn and take on new challenges
• Has a flexible schedule and can work a variety of shifts

Previous leadership experience in restaurant, retail, hospitality, or another customer-focused environment is preferred, but we are willing to develop the right person.

Must be 18 years of age or older.

What You Get

Competitive Pay & Benefits

$17–$22 per hour, based on experience and qualifications.

Eligible Employees May Also Receive

• DailyPay – work today and access your earned pay tomorrow
• Paid Time Off
• Medical, dental, and vision coverage
• Short- and long-term disability insurance
• Life and accident insurance
• Free uniforms
• Service awards
• Retail discounts
• Periodic performance reviews
• Opportunities for advancement

Invest in Your Future

Your career doesn't have to stop at Shift Manager.

Through Archways to Opportunity, eligible employees may have access to:

• High school diploma opportunities
• College tuition assistance up to $3,000 per year
• English-language classes
• Little-to-no-cost Bachelor's and Master's degree programs
• Career and leadership development opportunities

Your Career Can Start Here

A Shift Manager position can be the beginning of a long-term career.

As you build your leadership skills and demonstrate your ability to lead people and run successful shifts, you can pursue additional leadership opportunities and advancement within the restaurant and organization.

We want to help you identify your goals, develop your skills, and build a path toward the future you want.

Physical Requirements

This is an active leadership position. You must be able to:

• Remain on your feet and physically active for at least 5 hours at a time
• Walk, stand, bend, reach, and move throughout the restaurant during a shift
• Lift and carry items weighing up to 50 pounds
• Work in a fast-paced environment
• Work indoors and outdoors as needed

Important Information

This posting provides an overview of what it is like to work in a McDonald’s restaurant and is not intended to be a complete job description. Employees may perform additional duties and responsibilities based on the needs of the restaurant.

By applying for this position, you understand that you are applying to work at a restaurant owned and operated by an independent McDonald’s franchisee, not McDonald’s USA.