Shift Manager

Sonic Drive-In; Canonsburg (Washington County); On-site; USD 1,929,000 - 2,342,000; Full time

Job summary

Sonic Drive-In is hiring for a Restaurant Shift Manager to support daily restaurant operations and ensure quality food, safety, and guest satisfaction. You will help the General Manager with staffing, coaching, and daily supervision to deliver a SuperSONIC experience to every guest.

The position requires strong leadership, exceptional communication, and the ability to thrive during busy periods, with availability for evenings, weekends, and holidays.

Qualifications

• Proven leadership and communication skills.
• Ability to stay composed and adapt during rushes.
• Strong customer-service mindset and problem-solving ability.
• Willingness to work irregular hours, including nights, weekends, and holidays.

Responsibilities

• Assist with hiring, training, supervising, and developing staff.
• Ensure guests have a positive experience and leave satisfied.
• Communicate goals and the why behind tasks for the team.
• Maintain safety, sanitation, and quality standards across the shift.
• Foster an upbeat, productive atmosphere during shifts.
• Monitor labor, food, and guest-service metrics and adjust as needed.

Skills

Leadership

Communication

Resilience

Customer service

Time management

Job description

Restaurant Shift Manager

WE ARE HIRING FOR BOTH FULL-TIME AND PART-TIME SHIFT MANAGERS!

The Job:

As a SONIC Drive-In Shift Manager, you are responsible for assisting the General Manager and Assistant General Manager in managing the daily operations of the restaurant to provide quality food in a clean, safe, and efficient manner so that guests will have an enjoyable experience at the SONIC Drive-In. Responsibilities include:

• Assist with hiring, training, supervising, managing, directing, and developing Great People ready to serve a SuperSONIC experience to every guest
• Making every guest a repeat customer by ensuring the guest leaves the lot satisfied every time
• Helping employees understand the big picture and their role by sharing the “why” behind tasks
• Celebrating team successes and coaching for better performance
• Setting clear expectations and providing continuous feedback throughout shift
• Creating an upbeat positive atmosphere during the shift that makes work fun
• Managing the majors: food and paper, labor, and guest service
• Maintaining and enforcing SONIC safety and sanitation standards
• Relentlessly complying with all federal, state, and local laws and regulations

What You’ll Need:

• Excellent leadership and communication skills
• High standards for self and the team
• Positive attitude, especially during rushes or stressful situations
• Resiliency – trying different approaches to solve a problem; working to get better every day
• Eagerness to learn and grow professionally and personally
• Ability to prioritize and complete tasks accordingly
• Effective communication skills; basic math and reading skills
• Willingness to work irregular hours, including nights, weekends, and/or holidays

The Fine Print:

As required by applicable law, SONIC Drive-In franchise organizations will make reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job.

Each franchise organization is an independent employer and thus responsible for making its own employment-related decisions. Nothing in these materials should be construed as the franchisor being involved in or having control over a franchise employee's essential terms and conditions of employment.