Shift Manager

Ontario Trillium Foundation; Bryan (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Ontario Trillium Foundation is seeking a Shift Leader to supervise shift operations in our Bryan, TX location. You will drive guest satisfaction, sales performance, and brand-excellence on the shift, with the manager stepping in as needed.

You will lead the team, train staff, uphold safety and quality standards, manage cash, and promote in-store promotions to boost sales.

Qualifications

• Experience leading shifts and training staff.
• Knowledge of safety procedures and labor policies.
• Experience in food service or restaurant setting.

Responsibilities

• Lead team on shifts, assign tasks, provide feedback and training.
• Maintain guest service excellence and handle complaints.
• Oversee opening/closing duties and cash handling.
• Promote sales through suggestive selling and promotions.
• Ensure food safety and product quality standards.
• Manage line organization and Labor costs on shift.

Skills

Team leadership

Guest service

Cash handling

Food safety

Sales promotion

Staff training

Opening/closing duties

Communication

Labor cost control

Conflict resolution

Job description

As a Shift Leader, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time or the scope of the job may change as necessitated by business demands so please discuss the job responsibilities with the Owner and/or his/her designee. He/She/They will review the essential job functions, which are normally defined as the fundamental activities conducted on a daily or regular basis that will affect the success of the restaurant.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

Why work for us?

• Competitive compensation
• Amazing team
• Career Progression
• And many more.....