Shift Leader

Carl's Jr; Garden Grove (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Carl's Jr is looking for a Shift Leader in Garden Grove, California. This role will be responsible for ensuring guest satisfaction and providing effective leadership in the absence of the General Manager. Candidates should be capable of organizing daily operations, resolving guest complaints, and maintaining a high-quality service.

The role allows for both full-time and part-time schedules, making it flexible to potential employees. Applicants must be at least 18 years old and possess a high school diploma or equivalent.

Qualifications

• Must be 18 years of age.
• Ability to lift and/or move up to 40 lbs.
• Comfortable working in walk-in coolers and freezers.

Responsibilities

• Provide quality product and guest service.
• Plan, organize, and implement daily operations.
• Resolve guest questions and complaints in a timely manner.

Skills

Customer service

Communication

Team leadership

Problem-solving

Education

High School diploma or equivalent

Job description

The Shift Leader is in charge in the absence of the General Manager and supports the Management Team in maximizing sales and profits while minimizing controllable costs through effective direction and supervision of shift activities. The Shift Leader makes sound business decisions quickly to ensure guests receive service beyond their expectations.

Shift Leader Responsibilities

• Consistently provides a quality product and guest service experience that delivers total guest satisfaction via high energy and sets an example of guest engagement by building lasting relationships.
• Establishes an environment of trust to ensure honest, open and direct communication; and provides a communication process that works up, down, and across the organization.
• Effectively plans, organizes and implements all daily operational routines and activities; completes all required administrative duties and daily paperwork.
• Able to supervise and perform closing and/or opening duties, as directed by Restaurant Management Team.
• Supports the goals, decisions and directives of Restaurant Management.
• Follows all POS comp procedures and cash handling procedures.
• Resolves all restaurant level guest questions, complaints, and problems in a timely and efficient manner with management involvement.
• Delegates shift responsibilities to employees and ensures proper completion of assigned tasks and checklists; sets high goals for team members and drives results.

Shift Leader Requirements

• Must be 18 years of age.
• Must have High School diploma or equivalent.
• Must have the ability to lift and/or move up to 40 lbs. comfortably.
• Able to stand for long periods of time, bend, and stoop.
• Comfortable working occasionally in walk-in coolers and freezers.
• Vision abilities to include distance, close, color, depth, peripheral as well as the ability to adjust focus.
• Ability to operate a computer and/or cash register.
• Must be able to work around heat and work in close quarters with others as well as handle various cleaning products.
• Willing to cross-train on various positions within the restaurant.

Job Type

• Full-time or Part-time with flexible scheduling.