Shift Leader: Guest Experience & Team Coach

SONIC; Pearland (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

SONIC in Pearland, Texas seeks a Shift Leader to manage daily operations, guest experiences, and sales performance. Responsibilities include leading team members, ensuring compliance with safety procedures, and promoting sales. Ideal candidates should possess great communication skills, a positive attitude, and the ability to train others. The role requires standing for long periods and the ability to lift and handle various weights. Join SONIC to provide outstanding service and foster a productive team environment.

Qualifications

• Must have effective communication skills with guests and co-workers.
• Ability to stand/walk for 8-10 hours daily.
• Ability to lift, push, pull up to 55 pounds.

Responsibilities

• Lead team members on shifts and assign tasks.
• Resolve guest complaints and issues effectively.
• Promote sales through suggestive selling.

Skills

Great communication skills

Positive attitude

Strong team player

Ability to train and coach others

Job description

As a Shift Leader, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time or the scope of the job may change as necessitated by business demands so please discuss the job responsibilities with the Owner and/or his/her designee. He/She/They will review the essential job functions, which are normally defined as the fundamental activities conducted on a daily or regular basis that will affect the success of the restaurant.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

Why work for us?

• Competitive compensation
• Amazing team
• Career Progression
• And many more.....

Great communication skills to communicate effectively with guests and co-workers * Must have a positive attitude and ethics which support our values and culture * Must be a strong team player * Ability to train and coach others * Ability to stand/walk for up to 8-10 hours per day * The ability to lift up to 55 pounds. * The ability to push and pull up to 55 pounds. * The ability to squat or crouch to lift items from floor level. * Ability for twisting of the back up to 90 degrees left and right. * Ability for bending of the back up to a minimum of 90 degrees to lift objects from the floor