Shift Manager

popeyes; Battle Creek (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading food and beverage company is seeking a Shift Manager to ensure team excellence and customer satisfaction at their Battle Creek location. This role involves daily management tasks, maintaining food safety and quality, while demonstrating a commitment to customer relations. Applicants should have experience in management and a strong focus on customer service.

Qualifications

• Proven experience in a management position in the food industry.
• Strong leadership and team collaboration skills.
• Ability to handle customer complaints effectively.

Responsibilities

• Oversee daily operations ensuring all tasks are completed by team members.
• Maintain food safety and quality standards.
• Resolve customer complaints swiftly.

Skills

Customer service

Food safety

Team management

Conflict resolution

Job description

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The Shift Manager has the overall responsibility for:

• Ensuring that all Team Members complete their Shift Excellence tasks for their assigned position(s).
• Ensuring that employees are clean and neat in appearance.
• Personally demonstrating that Customer needs are the highest priority.
• Ensuring food safety, quality and accuracy of orders.
• Resolving Customer complaints quickly while maintaining positive Customer relations.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Food & Beverages

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