Shift Manager

Catch Air; Austin (TX); On-site; USD 20,664 - 23,763; Part time

Job summary

A family entertainment center in Austin is seeking a part-time Shift Manager to ensure excellent guest experiences during children's birthday parties. The ideal candidate should have leadership skills and be available to work weekends. Responsibilities include assisting the General Manager, providing timely service, and maintaining a positive atmosphere. A high school diploma is required, and childcare experience is preferred.

Qualifications

• Must be available to work weekends and holidays.
• Adheres to dress guidelines, looking neat, clean, and professional at all times.
• Skilled at calmly responding to dissatisfied guests.

Responsibilities

• Delivers guest experience for children’s birthday parties.
• Assists the General Manager with safety and security.
• Maintains a positive attitude and greets guests.

Skills

Leadership

Strong written and verbal communication

Organizational skills

Ability to work independently

Childcare experience

Education

High school diploma or equivalent

Job description

Join to apply for the Shift Manager role at Catch Air

Base pay range: $15.00/hr - $17.00/hr

Job Description

Please submit a resume for consideration.

Requirements

• Leadership, drive, and enthusiasm.
• Strong written and verbal communication skills.
• Ability to work independently and as a team.
• Organizational skill: ability to multitask and complete several projects at one time.
• Availability to work weekends.

Job Responsibilities

• Delivers an unparalleled guest experience in an ideal environment for celebrating children’s birthday parties.
• Assist the General Manager in matters concerning safety and security in all areas: front door, play area, play castle, private event rooms, and restrooms.
• Assist guests with all requests and answer questions as needed.
• Greets guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets guests upon entering.
• Keeps all coordinators promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
• Provides timely and accurate service while managing party times and communicating information as needed to guests, coordinators, and managers.
• Competently diffuses difficult guest situations while protecting the integrity and safety of staff, building, and house policies.
• Assists in the cleanliness and organization of rental equipment.
• Brings attention to the General Manager of problem areas with other managers and party coordinators.
• Ensures that all children and adults adhere to house policies as outlined and informs management of any issues.
• Assists with the setup and breakdown of special events functions as directed by management.
• Maintains a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate that is conducive to maximum team member morale, productivity, and efficiency/effectiveness.
• Opens and closes the store.

Education, Experience, and Skills Required

• Strong work ethics.
• High school diploma or equivalent.
• Must be available to work weekends and holidays.
• Childcare experience preferred but not required.
• Must communicate effectively with multiple guests while generating enthusiasm.
• Strong math and verbal skills.
• Adheres to dress guidelines, looking neat, clean, and professional at all times.
• Clearly articulates greetings, requests for assistance, and farewells to guests.
• Effectively verbalizes guest needs to other team members.
• Skilled at calmly responding to dissatisfied guests and calling issues to management's attention.

Job Type

Part-time

Salary

$17.25 per hour

Shift

• 10-hour shift
• 8-hour shift
• Day shift
• Evening shift
• Morning shift

Weekly Day Range

• Monday to Friday
• Weekends as needed

Ability to Commute / Relocate

Reliably commute or planning to relocate before starting work (Required)

Experience

• Management: 1 year (Required)
• Store management: 1 year (Required)

Work Location

13450 N Hwy US183, STE 107, Austin, TX 78750

Seniority Level

Mid-Senior level

Employment Type

Part-time

Job Function

Management and Manufacturing