Shift Leaders

Dunkin’; Village of Greene (NY); On-site; USD 19,000 - 30,000; Part time

Job summary

Dunkin’ in New York is seeking Shift Leaders to coach Crew Members, execute Dunkin’ Donuts standards, and deliver a great guest experience during every shift. You’ll communicate tasks clearly and recognize achievements.

Responsibilities include deploying staff to meet guest demand, supporting training, upholding cleanliness and safety, managing labor and food costs, resolving issues, and reporting opportunities to the Restaurant Manager.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills.
• Restaurant, retail, or supervisory experience preferred.
• At least 18 years of age (where applicable).
• High school diploma (or equivalent).

Responsibilities

• Coach Crew Members to execute standards and guest experience.
• Deploy team to meet guests’ needs and service standards.
• Support training of Crew Members.
• Communicate goals and hold team members accountable.
• Drive guest service and resolve problems.
• Control labor costs and maintain costs across shift.
• Report equipment issues and discuss opportunities with the Restaurant Manager.
• Ensure cleanliness, food safety, and restaurant safety and security.

Skills

Fluent English

Math skills

Writing skills

Supervisory experience

Education

High School Diploma or Equivalent

Job description

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin’ Donuts operational standards and deliver a great guest experience.

Responsibilities Include:

Team Environment - Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner. Deploy team members appropriately to meet guests’ needs and service standards throughout shift. Support training of Crew Members as directed by Restaurant Manager or Assistant Manager. Communicate goals and hold team members accountable for performance during shift.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems. Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies. Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift. Complete all required training including ServSafe® certification.

Profitability - Ensure restaurant standards and marketing initiatives are properly executed during shift. Follow all systems and processes to control labor costs, food costs, and cash throughout shift. Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift. Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with Restaurant Manager. Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

Skills
• Must be able to fluently speak/read English
• Math and writing skills
• Restaurant, retail, or supervisory experience preferred
• At least 18 years of age (where applicable)
• High school diploma (or equivalent)

Required Competencies
• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.