Shift Leader

Ontario Trillium Foundation; Oregon (OH); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Flexible Schedule

Paid Training

Health Insurance

Cash tips daily

Hourly pay raise after 90 days

Free specialty beverage/meal during a

Discounts

Job summary

Dunkin' Donuts is seeking a Shift Leader to coach Crew Members during each shift to uphold operational standards and deliver a great guest experience.

Responsibilities include guiding the team to meet service goals, training, and maintaining high standards of cleanliness and safety while managing costs and following procedures.

Qualifications

• English fluency required (speaking and reading).
• High school diploma or equivalent required.

Responsibilities

• Coach Crew Members to meet shift responsibilities, provide feedback, and recognize achievements respectfully.
• Deploy team to meet guests’ needs and service standards; assist training as directed by management.
• Drive guest satisfaction by upholding service standards, cleanliness, and safety during shift.
• Monitor costs and enforce policies related to labor, food, and safety.

Skills

Passion for people

Dependability

Fluent English

Math skills

Restaurant/retail experience

18+

High school diploma

Education

High school diploma or equivalent

Job description

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience.

Wages:$14/hr -$19/hr

Benefits:

• Flexible Schedule, No late nights
• Paid Training
• Health Insurance
• Cash tips to take home daily
• Hourly Pay Increase after 90 days
• Free Specialty Beverage/Meal during shift
• Discounts even when you're not working
• Room to grow from within as many new locations are in development currently or the existing ones

Responsibilities Include:

Team Environment:

• Talk employees into, to and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Deploy team members appropriately to meet guests’ needs and service standards throughout shift. Support training of Crew Members as directed by Restaurant Manager or Assistant Manager. Communicate goals and hold team members accountable for performance during shift.

Operations Excellence for Guest Satisfaction:

• Hold guests as highest priority and role model exceptional guest service. Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems.
• Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift. Complete all required training including ServSafe® certification.

Profitability:

• Ensure restaurant standards and marketing initiatives are properly executed during shift.
• Follow all systems and processes to control labor costs, food costs, and cash throughout shift. Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
• Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with Restaurant Manager. Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

Skills

• Passion for people
• Dependability
• Must be able to fluently speak/read English
• Math and writing skills
• Restaurant, retail, or supervisory experience preferred
• At least 18 years of age (where applicable)
• High school diploma (or equivalent)

Required Competencies

• Guest Focus - anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results - set compelling targets and deliver on commitments.
• Problem Solving and Decision Making - make good decisions based on analysis, experience and judgment.
• Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team.