Shift Leader

Ontario Trillium Foundation; Savannah (GA); On-site; USD 13,776 - 20,664; Full time

Job summary

Dunkin' - Franchisee Of Dunkin Donuts in Savannah, GA is looking for team members to ensure operational excellence and deliver an exceptional guest experience. As a team member, you'll lead operations, maintain cleanliness and food safety, and comply with brand standards. Ideal candidates are fluent in English, have strong math and writing skills, and possess a passion for exceeding guest expectations. Join a team that values your contribution and provides opportunities for growth.

Qualifications

• Must be at least 18 years of age.
• Experience in a restaurant or retail environment is preferred.

Responsibilities

• Coach crew members and ensure operational standards.
• Respond to guest needs and resolve issues.
• Maintain cleanliness and safety standards.
• Prepare food and beverages following brand standards.

Skills

Fluent English

Math and writing skills

Restaurant, retail, or supervisory experience

Problem Solving and Decision Making

Guest Focus

Education

High school diploma or equivalent

Job description

Responsibilities

• Coach Crew Members throughout the shift to execute Dunkin’ Donuts operational standards and deliver a great guest experience.
• Communicate appropriately with team members, treating others fairly and with respect; respond positively to feedback and direction.
• Hold guests as highest priority; respond to specific guest needs and resolve problems with a sense of urgency.
• Adhere to Brand standards and systems, delivering quality food and beverage to each guest.
• Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed.
• Complete all required training and support the training of other team members.
• Effectively execute restaurant standards and marketing initiatives.
• Prepare all products following appropriate recipes and procedures.
• Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security.
• Comply with all restaurant, Brand, and franchisee policies.

Skills & Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills.
• Restaurant, retail, or supervisory experience preferred.
• At least 18 years of age (where applicable).
• High school diploma (or equivalent).
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.

**Up to pay includes tips.