Shift Leader

Ontario Trillium Foundation; Pooler (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Ontario Trillium Foundation in Pooler, Georgia is looking for Shift Leaders to ensure operational standards and guest satisfaction at Dunkin’ Donuts. Responsibilities include coaching Crew Members, maintaining a clean workspace, and adhering to brand standards. Qualifications require fluency in English, math and writing skills, and a high school diploma. Preferred candidates will have prior restaurant or supervisory experience. Competitive compensation includes tips.

Qualifications

• Fluently speak/read English.
• Proficient in math and writing.
• Preferred experience in restaurant, retail, or supervisory roles.
• Must be at least 18 years of age.
• High school diploma or equivalent required.

Responsibilities

• Coach Crew Members to execute operational standards.
• Ensure high guest satisfaction and resolve issues promptly.
• Maintain cleanliness and quality of food and beverage.
• Adhere to brand standards and safety procedures.

Skills

Fluent in English

Math skills

Writing skills

Restaurant experience

Supervisory experience

Education

High school diploma (or equivalent)

Job description

Responsibilities

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin’ Donuts operational standards and deliver a great guest experience. Team Environment—communicate appropriately with fellow team members, treating others fairly and with respect, respond positively to feedback and direction, hold themselves accountable for responsibilities on their shift, adhere to schedule and arrive ready to work on time. Operations Excellence for Guest Satisfaction—hold guests as highest priority and ensure each guest is highly satisfied with his/her experience, respond to specific guest needs and resolve problems with a sense of urgency, adhere to Brand standards and systems, deliver quality food and beverage, maintain a clean and neat workstation, complete thorough cleaning of guest areas as directed, complete all required training and support the training of other team members. Profitability—effectively execute restaurant standards and marketing initiatives, prepare all products following appropriate recipes and procedures, follow all procedures related to cash, cleanliness, food safety and restaurant safety and security, comply with all restaurant, Brand, and franchisee policies.

Qualifications

• Must be able to fluently speak/read English
• Math and writing skills
• Restaurant, retail, or supervisory experience preferred
• At least 18 years of age (where applicable)
• High school diploma (or equivalent)

Compensation

Up to pay includes tips