Shift Leader

Ontario Trillium Foundation; Toledo (OH); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Flexible schedule

Paid training

Health insurance

Cash tips daily

Hourly pay increase after 90 days

Free beverage/meal during shift

Discounts

Job summary

Dunkin’ Donuts is seeking a Shift Leader to coach Crew Members during shifts, ensuring operational standards and a great guest experience. The role emphasizes teamwork, training, and adherence to brand procedures.

Responsibilities include deploying team members, monitoring service quality, and supporting managers in achieving profitability while maintaining safety and cleanliness standards.

Qualifications

• Must be able to fluently speak/read English.
• High school diploma (or equivalent).
• At least 18 years of age (where applicable).

Responsibilities

• Coach Crew Members to follow Dunkin’ Donuts standards and guest experience.
• Ensure proper shift staffing and task delegation; provide feedback and recognition.
• Drive guest satisfaction by delivering fast, accurate service and maintaining cleanliness.
• Monitor costs and adherence to policies; report equipment issues and opportunities.
• Support training and development as directed by managers.

Skills

People skills

Dependable

English fluency

Math & writing

Restaurant/retail/supervisory

18+ years

High school diploma

Education

High school diploma or equivalent

Job description

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin’ Donuts operational standards and deliver a great guest experience.

Wages:

$14/hr -$19/hr

Benefits:

• Flexible Schedule, No late nights
• Paid Training
• Health Insurance
• Cash tips to take home daily
• Hourly Pay Increase after 90 days
• Free Specialty Beverage/Meal during shift
• Discounts even when you're not working
• Room to grow from within as many new locations are in development currently or the existing ones

Responsibilities Include:

Team Environment:

• Talk employees into, to and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Deploy team members appropriately to meet guests’ needs and service standards throughout shift. Support training of Crew Members as directed by Restaurant Manager or Assistant Manager. Communicate goals and hold team members accountable for performance during shift.

Operations Excellence for Guest Satisfaction:

• Hold guests as highest priority and role model exceptional guest service. Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems.
• Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift. Complete all required training including ServSafe certification.

Profitability:

• Ensure restaurant standards and marketing initiatives are properly executed during shift.
• Follow all systems and processes to control labor costs, food costs, and cash throughout shift. Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
• Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with Restaurant Manager. Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

Skills

• Passion for people
• Dependability
• Must be able to fluently speak/read English
• Math and writing skills
• Restaurant, retail, or supervisory experience preferred
• At least 18 years of age (where applicable)
• High school diploma (or equivalent)

Required Competencies

• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.