Shift Leader to Store Hero — Flexible Hours & Early Pay

Insomnia Cookies; Kent (OH); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Competitive hourly pay

Early Wage Access

Flexible scheduling

Employee discount

Job summary

Insomnia Cookies in Kent, OH is seeking a Shift Leader to run bakery operations during your shift, bake, package, and deliver warm cookies while providing outstanding guest service.

You will coach the Cookie Crew, delegate tasks, uphold food safety, manage cash, and collaborate with store leadership to keep the bakery running smoothly. Availability during evenings, late nights, weekends, and holidays is expected.

Qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Positive attitude with a passion for delivering exceptional guest experiences.
• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications applicable to the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

• Lead bakery operations during your shift to ensure an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.

Skills

Communication

Organization

Problem solving

Teamwork

Customer service

Job description

Insomnia Cookies in Kent, OH is seeking a Shift Leader to run bakery operations during your shift, bake, package, and deliver warm cookies while providing outstanding guest service.

You will coach the Cookie Crew, delegate tasks, uphold food safety, manage cash, and collaborate with store leadership to keep the bakery running smoothly. Availability during evenings, late nights, weekends, and holidays is expected.