Shift Leader: Bakery Lead with Flexible Scheduling

Insomnia-Cookies; Kent (OH); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Early wage access

Flexible scheduling

Employee discount

Job summary

Insomnia Cookies is seeking a Shift Leader to guide the bakery team, bake and package orders, and ensure an exceptional guest experience in our fast-paced environment.

As the leader on duty, you will coach the Cookie Crew, delegate tasks, manage cash, and coordinate with store leadership to keep operations running smoothly. Evening, late-night, weekend, and holiday shifts are common, with opportunities for growth within one of the country’s fastest-growing bakery brands.

Qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Positive attitude with a passion for delivering exceptional guest experiences.
• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications applicable to the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Skills

Customer service

Communication

Teamwork

Problem solving

Cash handling

Food safety

Job description

Insomnia Cookies is seeking a Shift Leader to guide the bakery team, bake and package orders, and ensure an exceptional guest experience in our fast-paced environment.

As the leader on duty, you will coach the Cookie Crew, delegate tasks, manage cash, and coordinate with store leadership to keep operations running smoothly. Evening, late-night, weekend, and holiday shifts are common, with opportunities for growth within one of the country’s fastest-growing bakery brands.