Shift Leader: Team Performance & Operations

Huddle House; Bedford (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Huddle House in Virginia seeks a Shift Leader to guide restaurant teams during busy periods. You will organize shift schedules, delegate tasks, monitor attendance, and help ensure smooth service while upholding health and safety standards.

You will train staff, handle customer issues, balance cash, and provide feedback to management. The role requires strong communication, leadership, and problem-solving abilities, with a focus on teamwork and consistent, friendly guest experiences.

Qualifications

• Experience leading a hospitality team.
• Ability to organize schedules and manage time.
• Strong communication and customer service skills.

Responsibilities

• Organize shift schedules for team members.
• Monitor attendance, tardiness and time off.
• Assign duties to employees based on role and skills.
• Supervise employees and assist with tasks.
• Conduct performance reviews and provide feedback.
• Handle customer issues and resolve conflicts.
• Balance cash drawers and prepare cash deposits.

Skills

Communication

Leadership

Problem solving

Organization

Conflict resolution

Customer service

Teamwork

Industry knowledge

Health & safety

Tech aptitude

Basic math

Job description

Huddle House in Virginia seeks a Shift Leader to guide restaurant teams during busy periods. You will organize shift schedules, delegate tasks, monitor attendance, and help ensure smooth service while upholding health and safety standards.

You will train staff, handle customer issues, balance cash, and provide feedback to management. The role requires strong communication, leadership, and problem-solving abilities, with a focus on teamwork and consistent, friendly guest experiences.