Shift leader

Huddle House; Bedford (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Huddle House in Virginia seeks a Shift Leader to guide restaurant teams during busy periods. You will organize shift schedules, delegate tasks, monitor attendance, and help ensure smooth service while upholding health and safety standards.

You will train staff, handle customer issues, balance cash, and provide feedback to management. The role requires strong communication, leadership, and problem-solving abilities, with a focus on teamwork and consistent, friendly guest experiences.

Qualifications

• Experience leading a hospitality team.
• Ability to organize schedules and manage time.
• Strong communication and customer service skills.

Responsibilities

• Organize shift schedules for team members.
• Monitor attendance, tardiness and time off.
• Assign duties to employees based on role and skills.
• Supervise employees and assist with tasks.
• Conduct performance reviews and provide feedback.
• Handle customer issues and resolve conflicts.
• Balance cash drawers and prepare cash deposits.

Skills

Communication

Leadership

Problem solving

Organization

Conflict resolution

Customer service

Teamwork

Industry knowledge

Health & safety

Tech aptitude

Basic math

Job description

A Shift Leader performs leadership, management and organization tasks to ensure team members work efficiently and effectively during their shift. Depending on their industry, their duties and responsibilities include:

• Organizing shift schedules for team members
• Monitoring attendance, tardiness and time off
• Assigning duties to specific employees based on role and skills
• Supervising employees and assisting with tasks as necessary
• Conducting performance reviews and sharing feedback with both upper management and team members
• Managing employees requests and transgressions
• Training new and current team members on tasks
• Handling customer issues and managing conflicts
• Adhering to company policies and health, safety and employment standards
• Balancing cash drawers and preparing cash deposits

A Shift Leader uses a variety of soft skills and technical abilities to manage teams of employees. These skills and aptitudes often include:

• Excellent communication and interpersonal skills
• Leadership skills like decision-making, motivation and goal-setting
• Strong problem-solving skills
• Exceptional organization and time management abilities
• Conflict resolution skills
• Customer service skills
• Ability to work as part of a team and collaborate effectively
• In-depth industry knowledge
• Understanding of relevant health and safety regulations
• Comfortable with workplace technology like registers, scheduling software, inventory management software
• Basic math skills

Huddle House is the host of family and friends, brought together by good food, cooked-to-order and served from the heart. From our first restaurant that opened more than 50 years ago in Decatur, Georgia to each community we operate in today, that’s the simple idea that brings us together every day.
Come Join our Team