Shift Leader, San Francisco | Luke's Lobster

Luke's Lobster; San Francisco (CA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Tips supplement

Health insurance

401(k) after 1 month

Commuter benefits

Employee discounts

Casual dress

Advancement opportunities

Job summary

Luke’s Lobster in San Francisco is seeking a Shift Leader to oversee daily operations, guest service, and cash handling for a fast-casual seafood concept. You’ll manage a small team, assist with simple prep, and ensure a clean, welcoming dining environment.

The role emphasizes friendly guest interaction, accurate order taking, and maintaining high standards of cleanliness and efficiency in a casual setting.

Qualifications

• Provide friendly guest service and take orders accurately.
• Handle cash and distribute tips.
• Open and close the shack and maintain cleanliness.
• Assist in simple food prep and ensure food safety.
• Lead a 2-3 person shift and support team.

Responsibilities

• Prepare and serve a simple, seafood-centric menu (no cooking, minor prep).
• Engage guests and upsell products at the register.
• Take orders, make recommendations, and merchandise at the register.
• Perform opening/closing duties and ensure cleanliness and safety.
• Lead a small team during shifts and manage cash/tip distribution.

Skills

Customer service

Cash handling

Team leadership

Food prep

Job description

Luke’s Lobster is a Maine-inspired, fast-casual lobster shack known for its award-winning seafood rolls. Our seafood is traceable to its source, sustainably caught and processed by our own team to our own high standards.Role : Shift Leader – San FranciscoCompensation & BenefitsWage: $22/hr + SIGNIFICANT TIPS**On average, Luke’s Teammates earn an additional $11/hr when you factor in tips!**Medical, dental, and vision insurance on a national PPO network with company premium contributions after one month if full-timeAccess to an Health Savings Account (HSA) and supplemental insurance policies (Accident Insurance and Hospital Indemnity Insurance) if full-timeLow-asset fee 401k retirement plan after one monthPre-Tax Commuter BenefitsEmployee Discounts50% off in shack25% off Luke’s Online MarketCasual dress code and environmentOpportunities for advancement in a growing companyDuties & ResponsibilitiesWe offer delicious, high-quality seafood that our guests love. To make that happen you’ll be-Preparing and serving a simple, seafood-centric menu (there’s no cooking but some minor food prep)Engaging in friendly guest interactionTaking orders and recommending products at the registerPerforming opening and closing duties, including cleaning and setting up for shiftsUtilizing your exceptional attention to detail, safety, cleanliness and organizationCommunicating Luke's mission of serving sustainable, traceable seafood (We’re a certified B-Corp!)What does that mean? Check it out here: https://www.bcorporation.net/community/lukes-lobsterQualificationsPreparing and serving a simple, seafood-centric menu (there’s no cooking but some minor food prep)Engaged guest interaction and frequent table-touchesTaking orders, recommending products, and creative merchandising at the registerOpening and closing duties including cleaning (sweeping, mopping, light dishes, setting up for AM/PM shift)Exceptional attention to cleanliness and organizationCommunicating Luke's mission of serving sustainable, traceable seafoodOpening and closing the shack as a key-holderOverseeing a small team of 2-3 during your shift aCash handling, tip distributionThe Luke's Lobster StoryLuke’s Lobster was born out of the dream of Maine native and third-generation lobsterman, Luke Holden, to bring the quality lobster rolls of his youth to the big city. He and business partner, Ben Conniff, opened their first lobster shack in NYC’s East Village in October 2009. Now, almost 15 years later, Luke’s Lobster brings traceable, sustainable seafood to guests across the globe. We work directly with fishermen to hand pick the best seafood, bring it straight to our own seafood company in Saco, ME and then ship directly to our shacks, grocery partners, and consumers. From the dock to our guests, we’ve cut out the middleman. This means higher quality, better tasting seafood for you to enjoy and a fairer price for our fishermen. We know our fishermen, we know where and how they fish, and we work together to protect our oceans for tomorrow.We are proud and passionate about the work environment we have fostered and are excited to see it continue to grow. We value diversity, creativity, transparency and open communication from all levels. Please visit www.lukeslobster.com for more informEqual Opportunity StatementLuke's Lobster provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to any status, including but not limited to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Luke's Lobster complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Luke's Lobster expressly prohibits all forms of workplace harassment. Improper interference with the ability of Luke's Lobster employees to perform their job duties may result in discipline up to and including discharge. Essential job functions include standing for sustained periods of time, lifting objects from lower to higher positions, ascending or descending stairs, and bending, crouching, and reaching to low and high places. Luke's Lobster is a participant of E-Verify.