Shift Leader, San Francisco | Luke's Lobster

Lukes Lobster; San Francisco (CA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k retirement plan

Employee discounts

Significant tips

Health savings account

Job summary

Luke’s Lobster in San Francisco is hiring a Shift Leader to guide front-of-house operations and guest service. The role emphasizes engaging guests, processing orders at the register, and helping with opening/closing duties in a fast-casual setting.

Base pay is $22/hour with significant tips; full-time benefits include national PPO health coverage, HSA, 401k eligibility, and employee discounts. This position offers advancement opportunities within a growing brand that values sustainable seafood

Qualifications

• Experience in customer service and cash handling.
• Ability to lead a small team during shifts.
• Strong attention to safety, cleanliness and organization.

Responsibilities

• Prepare and serve a simple seafood-centric menu (no heavy cooking).
• Engage in friendly guest interaction and upsell products.
• Take orders and assist at the register with product recommendations.
• Perform opening and closing duties, including cleaning and setup for shifts.
• Demonstrate attention to detail and align with Luke's mission of sustainable seafood.

Skills

Guest interaction

Cash handling

Team leadership

Shift coordination

Job description

Job Details

Job Location: CA - San Francisco - SOMA - San Francisco, CA 94105 Salary Range: $22.00 - $22.00 Hourly Job Category: Restaurant - Food Service Luke’s Lobster is a Maine-inspired, fast-casual lobster shack known for its award-winning seafood rolls. Our seafood is traceable to its source, sustainably caught and processed by our own team to our own high standards.

Role : Shift Leader – San Francisco

Compensation & Benefits

• Wage: $22/hr + SIGNIFICANT TIPS
• On average, Luke’s Teammates earn an additional $11/hr when you factor in tips!
• Medical, dental, and vision insurance on a national PPO network with company premium contributions after one month if full-time
• Access to an Health Savings Account (HSA) and supplemental insurance policies (Accident Insurance and Hospital Indemnity Insurance) if full-time
• Low-asset fee 401k retirement plan after one month
• Pre-Tax Commuter Benefits
• Employee Discounts
• 50% off in shack
• 25% off Luke’s Online Market
• Casual dress code and environment
• Opportunities for advancement in a growing company

Duties & Responsibilities

We offer delicious, high-quality seafood that our guests love. To make that happen you’ll be-

• Preparing and serving a simple, seafood-centric menu (there’s no cooking but some minor food prep)
• Engaging in friendly guest interaction
• Taking orders and recommending products at the register
• Performing opening and closing duties, including cleaning and setting up for shifts
• Utilizing your exceptional attention to detail, safety, cleanliness and organization
• Communicating Luke's mission of serving sustainable, traceable seafood (We’re a certified B-Corp!)

What does that mean? Check it out here: https://www.bcorporation.net/community/lukes-lobster

Qualifications

• Preparing and serving a simple, seafood-centric menu (there’s no cooking but some minor food prep)
• Engaged guest interaction and frequent table-touches
• Taking orders, recommending products, and creative merchandising at the register
• Opening and closing duties including cleaning (sweeping, mopping, light dishes, setting up for AM/PM shift)
• Exceptional attention to cleanliness and organization
• Communicating Luke's mission of serving sustainable, traceable seafood
• Opening and closing the shack as a key-holder
• Overseeing a small team of 2-3 during your shift a
• Cash handling, tip distribution

The Luke's Lobster Story

Luke’s Lobster was born out of the dream of Maine native and third‑generation lobsterman, Luke Holden, to bring the quality lobster rolls of his youth to the big city. He and business partner, Ben Conniff, opened their first lobster shack in NYC’s East Village in October 2009. Now, almost 15 years later, Luke’s Lobster brings traceable, sustainable seafood to guests across the globe. We work directly with fishermen to hand pick the best seafood, bring it straight to our own seafood company in Saco, ME and then ship directly to our shacks, grocery partners, and consumers. From the dock to our guests, we’ve cut out the middleman. This means higher quality, better tasting seafood for you to enjoy and a fairer price for our fishermen. We know our fishermen, we know where and how they fish, and we work together to protect our oceans for tomorrow.

We are proud and passionate about the work environment we have fostered and are excited to see it continue to grow. We value diversity, creativity, transparency and open communication from all levels. Please visit www.lukeslobster.com for more inform

Equal Opportunity Statement

Luke's Lobster provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to any status, including but not limited to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Luke's Lobster complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Luke's Lobster expressly prohibits all forms of workplace harassment. Improper interference with the ability of Luke's Lobster employees to perform their job duties may result in discipline up to and including discharge. Essential job functions include standing for sustained periods of time, lifting objects from lower to higher positions, ascending or descending stairs, and bending, crouching, and reaching to low and high places. Luke's Lobster is a participant of E-Verify.