Shift Leader - Restaurant Ops & Team Excellence

Ontario Trillium Foundation; Redmond (WA); On-site; USD 34,000 - 42,000; Full time

Job summary

Papa John's in Redmond, WA is seeking a Shift Leader to ensure high quality products and customer service while complying with laws and company policies. You will oversee restaurant operations to promote profitability and brand standards.

Duties include preparing quality products, addressing customer concerns, supervising staff, managing staffing levels, cash handling with POS, inventory control, and keeping the restaurant clean, safe, and organized.

Responsibilities

• Demonstrate operational skills including making quality products and ensuring each product meets Papa John's standards and accurately reflects the customer's order
• Provide an outstanding customer experience, including professionally and promptly responding to all customer concerns or issues
• Solicit, share and utilize customer feedback to improve restaurant operations and build brand loyalty
• Supervise a restaurant team, maintaining adequate staffing levels, properly training team members, ensuring compliance with all Papa John's policies and procedures, and coach to improve performance.
• Motivate team to deliver quality service to all customers while promoting a fun, energetic, and collaborative environment
• Communicate, train and promote quality standards to restaurant team members
• Execute cash management duties with POS and shift reports, assist in the management of adequate inventory levels using the company's systems and guidelines to minimize loss
• Manage company's assets by ensuring the restaurant is clean, safe and organized and complies with safety and security standards at all times

Job description

Papa John's in Redmond, WA is seeking a Shift Leader to ensure high quality products and customer service while complying with laws and company policies. You will oversee restaurant operations to promote profitability and brand standards.

Duties include preparing quality products, addressing customer concerns, supervising staff, managing staffing levels, cash handling with POS, inventory control, and keeping the restaurant clean, safe, and organized.