Shift Leader: Drive Quality, Service & Team Performance

Ontario Trillium Foundation; Kirkland (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

Papa John's is seeking a Shift Leader to help ensure high-quality products and exceptional customer service while managing restaurant operations in Kirkland, WA. This role drives adherence to company policies, supports profitability, and leads a motivated team to deliver a consistent brand experience.

Ideal candidates will oversee daily operations, mentor staff, handle cash and inventory, and promote a safe, collaborative work environment that reflects Papa John's standards and values.

Responsibilities

• Demonstrate operational skills including making quality products and ensuring each product meets Papa John's standards and accurately reflects the customer's order
• Provide an outstanding customer experience, including professionally and promptly responding to all customer concerns or issues
• Solicit, share and utilize customer feedback to improve restaurant operations and build brand loyalty
• Supervise a restaurant team, maintaining adequate staffing levels, properly training team members, ensuring compliance with all Papa John's policies and procedures, and coach to improve performance.
• Motivate team to deliver quality service to all customers while promoting a fun, energetic, and collaborative environment
• Communicate, train and promote quality standards to restaurant team members
• Execute cash management duties with POS and shift reports, assist in the management of adequate inventory levels using the company's systems and guidelines to minimize loss
• Manage company's assets by ensuring the restaurant is clean, safe and organized and complies with safety and security standards at all times

Job description

Papa John's is seeking a Shift Leader to help ensure high-quality products and exceptional customer service while managing restaurant operations in Kirkland, WA. This role drives adherence to company policies, supports profitability, and leads a motivated team to deliver a consistent brand experience.

Ideal candidates will oversee daily operations, mentor staff, handle cash and inventory, and promote a safe, collaborative work environment that reflects Papa John's standards and values.