Shift Leader — Restaurant Ops & Team Coach

Dairy-Queen-41406; Murfreesboro (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Dairy Queen is seeking a Shift Leader in Murfreesboro, TN to guide hourly staff during shifts and ensure smooth operations across service, drive-thru, and back-line food preparation.

You will train and evaluate crew members, manage the customer experience, and handle cash accountability while supporting the management team with schedule adherence and task delegation. This role requires strong under pressure performance in a high-volume setting.

Qualifications

• Three or more months of restaurant experience as an hourly employee strongly preferred.
• Excellent customer service and employee relation skills.
• Capable of supervising specific areas of the business in a fast paced environment.
• Able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
• Interact with the public and co-workers constantly during shifts.
• Ability to lift up to 50 pounds.
• Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness.

Responsibilities

• Assist in the management of specific areas of restaurant during scheduled shifts.
• Ensure that restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods.
• Conduct orientation, training and evaluation of crew members in all functional areas.
• Assist hourly employees at the point of sale in the execution of product promotions.
• Ensures guest service in all areas meets applicable standards for quality, value and cleanliness.
• Handle minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints.
• May contribute in the execution of the restaurant’s business plan through specific job assignments and projects as determined by the management team.
• Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.
• Able to perform the duties of all other non-management positions.
• Informs immediate supervision promptly of all problems or unusual matters of significance.
• Perform other duties and responsibilities as requested by the management team.

Skills

Customer service

Employee relations

Supervisory skills

Communication

Job description

Dairy Queen is seeking a Shift Leader in Murfreesboro, TN to guide hourly staff during shifts and ensure smooth operations across service, drive-thru, and back-line food preparation.

You will train and evaluate crew members, manage the customer experience, and handle cash accountability while supporting the management team with schedule adherence and task delegation. This role requires strong under pressure performance in a high-volume setting.