Shift Leader: Restaurant Operations & Service Excellence

Morant Kay Market Llc; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Flexible Scheduling

Competitive Compensation

Career Advancement Opportunities

Job summary

Morant Kay Market Llc is seeking an experienced Supervisor to oversee restaurant operations during shifts, create schedules, supervise staff, and assign duties to ensure smooth performance. The ideal candidate will be a strong leader with restaurant experience.

The role emphasizes training, customer service excellence, safety compliance, and reporting to management. Familiarity with Toast POS and standard office software is required for day-to-day tasks.

Qualifications

• Minimum high school diploma or GED is required.
• Serv Safe Manager Certification is required.
• Experience in food service or restaurant operations preferred.
• Proficiency with Toast POS and restaurant software.
• Strong leadership and communication skills are essential.

Responsibilities

• Train and manage employees and assign duties as needed.
• Lead team to deliver exceptional customer service.
• Resolve customer complaints with tact and grace.
• Ensure adherence to health and safety regulations.
• Provide sales and productivity reports to management.
• Maintain inventory levels and restock as needed.
• Cover shifts for absent employees.

Skills

Leadership

Customer service

Communication

Team management

Problem-solving

Education

High school diploma/GED

Serv Safe Manager Certificate

Tools

Toast POS

Microsoft Office

Restaurant management software

Job description

Morant Kay Market Llc is seeking an experienced Supervisor to oversee restaurant operations during shifts, create schedules, supervise staff, and assign duties to ensure smooth performance. The ideal candidate will be a strong leader with restaurant experience.

The role emphasizes training, customer service excellence, safety compliance, and reporting to management. Familiarity with Toast POS and standard office software is required for day-to-day tasks.