Restaurant Shift Leader: Lead, Train & Grow

Morant Kay Market Llc; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Training & development

Competitive compensation

Career advancement opportunities

Job summary

Morant Kay Market Llc is seeking an experienced Shift Leader to supervise restaurant operations during a shift, build staff schedules, and ensure smooth service. The ideal candidate has strong leadership and a focus on customer satisfaction.

Responsibilities include training employees, leading a team, handling complaints, enforcing health and safety rules, and reporting sales and productivity to management. Previous food service experience is required.

Qualifications

• High school diploma or GED required.
• Prior food service experience preferred.
• Familiarity with Microsoft Office, restaurant management software, and POS systems.
• Ability to stay calm and perform under pressure.
• Excellent management and leadership abilities.
• Strong communication and problem-solving skills.

Responsibilities

• Train and manage employees and assign duties as needed.
• Lead team in providing exceptional customer service.
• Resolve customer complaints gracefully and with tact.
• Adhere to all health and safety rules and regulations.
• Provide sales and productivity reports to upper management.
• Maintain appropriate inventory levels and restock when necessary.
• Cover shifts for absent employees.

Skills

Leadership

Customer service

Communication

Stress tolerance

Education

High school diploma/GED

Tools

Microsoft Office

Restaurant management software

POS software

Job description

Morant Kay Market Llc is seeking an experienced Shift Leader to supervise restaurant operations during a shift, build staff schedules, and ensure smooth service. The ideal candidate has strong leadership and a focus on customer satisfaction.

Responsibilities include training employees, leading a team, handling complaints, enforcing health and safety rules, and reporting sales and productivity to management. Previous food service experience is required.