Shift Leader - Restaurant Operations & Service

Taco Bell / KFC; Ellicott City (MD); On-site; USD 22,000 - 25,000; Part time

Job summary

Taco Bell / KFC in Ellicott City, MD is seeking a Shift Leader who will support restaurant management with daily operations, customer service excellence, and adherence to brand standards. The role mixes supervisory tasks with hands-on service and food prep to ensure smooth shifts.

You will coach crew, monitor cleanliness and safety, manage opening/closing tasks when managers are unavailable, and help maintain inventory and fast service while upholding quality and guest satisfaction.

Responsibilities

• Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.
• Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.
• Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation and order fulfillment to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.
• Provides ongoing coaching and feedback for crew employees.
• Provides “hands-on” training for crew in Learning Zone.

Job description

Taco Bell / KFC in Ellicott City, MD is seeking a Shift Leader who will support restaurant management with daily operations, customer service excellence, and adherence to brand standards. The role mixes supervisory tasks with hands-on service and food prep to ensure smooth shifts.

You will coach crew, monitor cleanliness and safety, manage opening/closing tasks when managers are unavailable, and help maintain inventory and fast service while upholding quality and guest satisfaction.