Shift Leader — Pizza Service & Team Coach

Pizza Hut; Franklin (VA); On-site; USD 27,000 - 38,000; Full time

Job summary

Pizza Hut is seeking a Shift Leader to report to the Restaurant GM and develop leadership skills for daily operations. You will train team members, ensure service standards, and uphold Pizza Hut/COP brand practices during shifts.

Responsibilities include inventory control, scheduling support, and delivering high customer satisfaction. A strong focus on safety, team culture, and professional image is required.

Qualifications

• ServSafe certification is required or preferred.
• MSM courses (4–5) completed or in progress.
• Proven leadership and shift supervision experience.

Responsibilities

• Take ownership of restaurant and team during shifts.
• Train team members to Pizza Hut and Tasty Hut standards.
• Resolve customer complaints using BLAST and prioritize customer needs.
• Manage inventory, food orders, and safety procedures.
• Lead with a positive culture and professional conduct.

Skills

Microsoft Office

Communication

Customer service

Leadership

Education

ServSafe Certified

MSM courses 4-5

Tools

Hutlink

Learning Zone

Pizzapedia

Job description

Pizza Hut is seeking a Shift Leader to report to the Restaurant GM and develop leadership skills for daily operations. You will train team members, ensure service standards, and uphold Pizza Hut/COP brand practices during shifts.

Responsibilities include inventory control, scheduling support, and delivering high customer satisfaction. A strong focus on safety, team culture, and professional image is required.