Shift Leader: People-First, Fast-Paced Restaurant Growth

Chick-fil-A; Junction (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Fun team

Flexible schedule

Sunday closed

Education scholarships

Growth opportunities

Job summary

Chick-fil-A Junction, NC is seeking a Shift Leader to support senior leadership in daily operations, coach team members, and uphold our high standards of service. This role emphasizes task completion for smooth restaurant operations and developing staff to meet Chick-fil-A’s operational excellence.

The position requires leading by example, flexibility with schedules, and a strong commitment to guest satisfaction.

Qualifications

• Must demonstrate Chick-fil-A core values and servant leadership.
• Ability to work with a sense of urgency.
• Reliable transportation and availability for nights.
• Strong customer service and people skills.
• Previous restaurant leadership experience preferred with documented leadership capacity.

Responsibilities

• Participate operationally in day-to-day activities in high-volume, fast-paced restaurant.
• Provide immediate and respectful responses to guests’ needs.
• Assist in training of new hires and lead shifts.
• Be a friendly, encouraging team player.
• Open and/or close, lead shifts, key holder.
• Excellent written and spoken communication.
• Plan shifts and employee setups.
• Ensure team follows recipes and reads tickets to prepare orders.
• Ensure accurate weights and measurements.
• Maintain speed of service.
• Keep workstations clean.
• Execute cash handling and hold cashiers accountable.
• Monitor dining room, restrooms, parking lot, restaurant cleanliness.
• Address guest concerns professionally and consult a Director for complex issues.
• Maintain positive working relationships with respect.
• Communicate policy violations to management.

Skills

Core values alignment

Sense of urgency

Strong people skills

Customer service

Team leadership

Leadership capacity examples

Reliability

Night shifts

Reliable transportation

Job description

Chick-fil-A Junction, NC is seeking a Shift Leader to support senior leadership in daily operations, coach team members, and uphold our high standards of service. This role emphasizes task completion for smooth restaurant operations and developing staff to meet Chick-fil-A’s operational excellence.

The position requires leading by example, flexibility with schedules, and a strong commitment to guest satisfaction.