Shift Leader: Operations & Customer Service Champion

Harri; Graball (TN); On-site; USD 25,000 - 38,000; Full time

Job summary

Papa John's is hiring a Shift Leader in Tennessee to supervise shifts, ensure quality products and customer service, and support restaurant profitability. You will help manage station duties, cash handling, and adherence to company policies while maintaining high standards.

The role emphasizes teamwork, effective communication, and proper inventory and cost control, with opportunities to contribute to daily operations and guest satisfaction.

Qualifications

• Cash handling and financial awareness necessary for shift operations.
• Strong planning and organizational skills to manage multiple stations.
• Clear and effective communication with team and guests.

Responsibilities

• Adheres to station guidelines and procedures, prepares quality products, maintains proper holding times.
• Provides feedback, corrects problems, ensures shift coverage and maintains service quality.
• Maintains product quality, customer service, and cost management within company guidelines.
• Assists in inventory management and cash handling per company systems and policies.

Skills

Cash management

Planning and organization

Effective communication

Education

High School diploma or GED

Job description

Papa John's is hiring a Shift Leader in Tennessee to supervise shifts, ensure quality products and customer service, and support restaurant profitability. You will help manage station duties, cash handling, and adherence to company policies while maintaining high standards.

The role emphasizes teamwork, effective communication, and proper inventory and cost control, with opportunities to contribute to daily operations and guest satisfaction.