Shift Leader: On-Duty Manager & Guest Experience

Taco Bamba; Herndon (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

A restaurant chain is looking for a Shift Leader to manage daily operations including staff oversight and guest service. Key responsibilities include handling customer complaints, ensuring compliance with safety standards, and maintaining a clean environment. The ideal candidate should have prior restaurant experience and strong conflict resolution skills. This position requires the ability to multitask and work efficiently under pressure.

Qualifications

• Able to speak English.
• Basic math knowledge, especially addition and subtraction.
• Ability to take constructive criticism.
• Good verbal communication skills.
• Comfortable with technology.

Responsibilities

• Act as Manager on Duty, handling day-to-day managerial tasks.
• Provide excellent customer service during dining experiences.
• Handle guest complaints on shift.
• Ensure all prep for FOH is identified and completed.
• Conduct data entry including invoices.

Skills

English proficiency

Conflict resolution

Basic math skills

Good verbal communication

Comfortable with technology

Education

Local certifications

Food Manager certification

Tools

POS systems

Revel

Ctuit

Zenput

Job description

A restaurant chain is looking for a Shift Leader to manage daily operations including staff oversight and guest service. Key responsibilities include handling customer complaints, ensuring compliance with safety standards, and maintaining a clean environment. The ideal candidate should have prior restaurant experience and strong conflict resolution skills. This position requires the ability to multitask and work efficiently under pressure.