Shift Leader: On-Duty Manager & Guest Experience

Taco Bamba; Springfield (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

A popular restaurant chain is looking for a Shift Leader to manage daily operations. Responsibilities include overseeing service, managing staff, and ensuring customer satisfaction while handling complaints and staff training. Ideal candidates will have experience in restaurants, strong leadership abilities, and be comfortable with cash handling. This position requires standing for extended periods and working in various temperatures.

Qualifications

• Able to speak English and follow instructions.
• Basic math skills for cash handling.
• Comfortable working in a team environment.

Responsibilities

• Provide excellent customer service during dining experience.
• Handle guest complaints on shift.
• Open and close the restaurant solo.

Skills

Customer service

Leadership

Conflict resolution

Multitasking

Education

High school diploma or equivalent

Tools

POS systems

Printers

KDS

Job description

A popular restaurant chain is looking for a Shift Leader to manage daily operations. Responsibilities include overseeing service, managing staff, and ensuring customer satisfaction while handling complaints and staff training. Ideal candidates will have experience in restaurants, strong leadership abilities, and be comfortable with cash handling. This position requires standing for extended periods and working in various temperatures.