Shift Leader — Coaching & Operations (AM/PM Shifts)

Dunkin' Donuts; Morgantown (WV); On-site; USD 17,000 - 19,000; Full time

Job summary

Chestnut Dunkin is seeking a Shift Leader to coach team members and ensure brand standards while delivering excellent guest service. Shift patterns include a 4:00AM-1:00PM or 2:00PM-10:00PM window with the opportunity to lead during busy periods.

The role requires basic computer skills, fluent English, and prior leadership experience in retail, restaurant, or hospitality. You will work with a fast-paced team, maintain food safety, manage inventory, and drive positive guest experiences.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.
• Works well with others in a fast-paced team environment.
• On time, demonstrates honesty and a positive attitude.
• Willingness to learn and adapt to change.
• Guest focused.
• Ability to assist with training.
• Problem solving.
• Motivating others.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals, and results to restaurant team members.
• Coach restaurant team members as needed throughout a shift providing timely, constructive, and clear feedback.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security, and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coaches restaurant team members to do the same.
• Schedule restaurant team members for shifts.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.

Skills

Basic computer skills

Fluent English

Team leadership

Punctuality

Willingness to learn

Guest focus

Problem solving

Motivating others

Education

Leadership experience in retail/restaurant/hospitality

Job description

Chestnut Dunkin is seeking a Shift Leader to coach team members and ensure brand standards while delivering excellent guest service. Shift patterns include a 4:00AM-1:00PM or 2:00PM-10:00PM window with the opportunity to lead during busy periods.

The role requires basic computer skills, fluent English, and prior leadership experience in retail, restaurant, or hospitality. You will work with a fast-paced team, maintain food safety, manage inventory, and drive positive guest experiences.