Shift Leader Lisle

Little Pops New York Pizzeria; Lisle (IL); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive hourly pay + tips

Staff meals

Leadership development

Flexible scheduling

Job summary

Little Pops New York Pizzeria in Lisle, IL is seeking a Front-of-House Shift Lead to oversee the dining room during your shift, stepping in when management is off-duty, and lead by example to keep service smooth.

You will manage guest flow, brief the team, train new members on service standards and POS systems, handle reservations and seating, and ensure guest feedback is resolved quickly. Evening/weekend availability and a guest-first attitude are essential.

Qualifications

• 1 year of shift lead/supervisor experience in casual/fast-casual or Italian-style restaurant.
• Strong front-of-house skills: hosting, serving, expo, cash handling, etc.
• Excellent multitasking, organizational, and leadership abilities.
• Outstanding communication and guest-service mindset.
• Reliable, professional, and flexible for evenings, weekends, and holidays.
• Food handler certification and Bassett certificate required.

Responsibilities

• Own the FOH during your shift: open/close, supervise, and support hosts, servers, and bussers.
• Conduct pre-shift team briefings and post-shift wrap-ups.
• Manage guest flow, reservations, waitlists, and seating logistics.
• Take and resolve guest feedback and minor issues quickly and professionally.
• Act as the point person for FOH operations in the absence of the GM or the Assistant Manager.
• Train and mentor newer team members on service standards and POS systems.
• Handle shift-level cash and financial closeouts accurately.
• Maintain dining room cleanliness, ambiance, and readiness throughout service.
• Communicate effectively with the kitchen and BOH teams to keep orders flowing.

Skills

Multitasking

Leadership

Communication

Guest service mindset

Tools

POS systems

Job description

Benefits:

• 401(k) matching
• Employee discounts
• Flexible schedule
• Paid time off
• Health insurance

We’re a family-owned New York-style pizzeria and trattoria offering classic Italian cuisine and award-winning pizza in a warm, welcoming setting. Our passion for authentic flavor and genuine hospitality makes every guest feel like part of our family!

Why Join Us?

This is not just another restaurant job—it’s a chance to be part of something authentic. If you’re passionate about pizza, Italian food, guest-first service, and helping a local business thrive, we’d love to welcome you to our team.

Role Overview

As our Front-of-House Shift Lead, you’ll oversee the dining room during your shift—stepping in when management is off-duty. You’ll lead by example, keep service smooth, and ensure every guest leaves smiling.

Core Responsibilities:

• Own the FOH during your shift: open/close, supervise, and support hosts, servers, and bussers
• Conduct pre-shift team briefings and post-shift wrap-ups
• Manage guest flow, reservations, waitlists, and seating logistics
• Take and resolve guest feedback and minor issues quickly and professionally
• Act as the point person for FOH operations in the absence of the GM or the Assistant Manager
• Train and mentor newer team members on service standards and POS systems
• Handle shift-level cash and financial closeouts accurately
• Maintain dining room cleanliness, ambiance, and readiness throughout service
• Communicate effectively with the kitchen and BOH teams to keep orders flowing

Qualifications:

• Minimum 1 year of experience as a shift lead, team captain, supervisor or similar in a casual/fast-casual or Italian-style restaurant
• Strong command of front-of-house roles: host, server, expo, cash handling, etc.
• Excellent multitasking, organizational, and leadership abilities
• Outstanding communication and a guest service mindset
• Reliable, professional, and flexible—able to work evenings, weekends, and holidays
• Comfortable standing for long shifts and assisting with light physical tasks
• Food handler certification and Bassett certificate required

What We Offer:

• Competitive hourly pay + tips on night shifts
• Staff meals and discounts for family
• Hands-on training and leadership development within a tight-knit, family-run environment
• Flexibility in scheduling, with priority given to dependable availability

The opportunity to grow with us as we expand our local reputation