Shift Leader | Lick Honest Ice Cream | Autry Park

Lick Ice Creams; Houston (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Lick Honest Ice Creams is seeking a Shift Leader for Autry Park to oversee daily shop operations, lead front-of-house staff, and ensure a high-quality customer experience. You will act as an extension of the owners, promoting brand integrity and a positive work environment.

The role emphasizes supervising staff, maintaining cleanliness, and assisting with opening/closing procedures while delivering excellent service to guests.

Qualifications

• Experience in customer-facing roles preferred.
• Ability to supervise front-of-house staff.
• Strong communication and teamwork skills.
• Reliability and availability for multiple shifts.

Responsibilities

• Supervise frontend staff during assigned shift.
• Oversee daily shop operations and customer experience.
• Count drawer and prepare deposits during closing shifts.
• Share knowledge about Lick Honest Ice Creams with customers.
• Maintain cleanliness and sanitary standards in shop and kitchen.
• Escalate staff issues to Shop Manager.

Skills

Customer service

Staff supervision

Communication

Attendance

Job description

Shift Leader | Lick Honest Ice Cream | Autry Park

About Lick Honest Ice Creams

We're Lick Honest Ice Creams and have been producing the finest, locally sourced, seasonally inspired ice creams in Austin since 2011! We work hard and get rave reviews from media around the country. We are rapidly expanding and looking for outgoing, happy, responsible, and positive individuals who love ice cream as much as we do to join our ice cream shop family!

TheroleoftheshiftLeaderistoactasamonitorandenforcerofthedayto dayoperationsandprocedures, staff supervision and customer experience.The person in this role is essentially an extension of the owners, supporting their goals of assuring happy and satisfied customers, knowledgeable and dependable employees and an exciting, unique and fulfilling customer experience.This person reports to the Shop Manager.

Minimum Expectations

• Fullysupporttheowner’smissionandintegrityof thebrand
• Fullyengageindaytodayoperationsprimarilyinfrontofhousebutwithconsiderationsofbackof house as well (they work together).
• Maintainhighest shopandkitchensanitary andcleanlinesslevels
• Treat thispositionasapriorityandbeexcitedtobeatwork
• Surfaceconcerns orfrustrationsimmediatelyanddirectlytoshopmanager
• Assumepositive intent
• Leadbyexample

Duties and Responsibilities

• Haveknowledgeofprinciplesandprocessesforprovidingcustomerandpersonalservices.This includescustomerneedsassessment,meetingqualitystandardsforservices,andevaluationof customer satisfactions.
• Supervisethefrontendstaffduringyourassignedshift
• Duringclosingshifts,countdrawerandcorrectlypreparedeposits,drawerfundandreservefunds
• BeknowledgeableandenthusiasticaboutLickHonestIceCreamsandwhatmakesouricecream unique, and share this knowledge with customers
• Aidownersandshopmanagerinmaintainingstaffknowledgebasefornewflavors,preparation methods, etc.
• Monitorstaff andreportanystaff issuesdirectlytoShopManager
• Monitorstaffknowledge,scoopsizesandemployee/customerinteractionandguidestaffas necessary
• Identifyanycustomerissues/complaintsandtakenecessarystepstocorrectthem
• Performallotherrelateddutiesas requested
• Followallpoliciesandproceduresoutlinedinthecompany handbook
• Ensuresafeenvironmentwithinshopbymonitoringemployeeactionsandcustomerbehavior
• Maintainingprivacyinregardstoalarmcodes,safecodesand allotherconfidentialinformation

Essential Functions

• Handle public inquiries in a timely and friendly manner
• Must beavailableforat least 3shifts aweek
• Abletocommunicateclearlyandprofessionallywithcustomersandteammembers(face-to face or by telephone)
• Abletostandforshifts lastingupto,butnot limitedto,8hoursoftimeonconcreteflooring
• Performtaskswhichinvolverepetitivemotionincluding,butnotlimitedto,the useofarms,hands, wrists, back
• Abletousehandstohandle,control,orfeelobjects,toolsorcontrols
• Manageone’stimeandthetimeof others
• Monitor andcontrolresources,includingbutnotlimitedtocollectingpaymentsforgoodsorservices, counting and managing till, managing inventories