Shift Leader: Lead with Heart, Elevate Guest Experience

Bagel Brands; Superior (WI); On-site; USD 19,286 - 24,796; Full time

Job summary

Caribou Coffee in Superior, Wisconsin, seeks a Shift Leader to guide daily store operations in partnership with the General Manager or Assistant General Manager. You’ll ensure the team understands goals, cleanliness, and directives while connecting with guests during each shift.

The role emphasizes coaching, training, and owning the shift, with duties including product knowledge, inventory tasks and maintaining SOPs. Previous leadership or customer service experience is required.

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience.
• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age.

Responsibilities

• Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen.
• Takes ownership of SOP and quality standards and ensures they are followed on shift.
• Actively coaches and gives feedback to Team Members to foster growth and performance.
• Trains team on role responsibilities, product knowledge and promotional items.

Skills

Leadership

Customer service

Flexibility

Education

High school diploma or GED

Job description

Caribou Coffee in Superior, Wisconsin, seeks a Shift Leader to guide daily store operations in partnership with the General Manager or Assistant General Manager. You’ll ensure the team understands goals, cleanliness, and directives while connecting with guests during each shift.

The role emphasizes coaching, training, and owning the shift, with duties including product knowledge, inventory tasks and maintaining SOPs. Previous leadership or customer service experience is required.