Shift Leader: Hospitality Ops & Team Coach

Southern Rock Restaurants; Ohio; On-site; USD 18,000 - 25,000; Full time

Job summary

Southern Rock Restaurants is seeking a Shift Leader for McAlister's Deli in West Chester, OH. You will oversee restaurant shifts, coach team members, ensure food safety and sanitation, and maintain a positive guest experience. The role involves opening/closing duties, inventory checks, and hands-on leadership across positions.

We value team players with energy, strong communication, and a desire to grow. Join a fast-paced environment focused on delivering high-quality food and friendly service

Qualifications

• Team player who works well with others.
• Positive energy with a strong desire to learn and grow.
• Strong communication skills.

Responsibilities

• Leading, monitoring, coaching and training team members to ensure operational execution.
• Adheres to scheduled and projected labor metrics while monitoring sales throughout the shift.
• Ensures all assigned cleaning duties and tasks are completed thoroughly and with integrity.
• Proficient in all restaurant positions and work hands-on with team members in each area.
• Works as part of a team to provide an exceptional Guest experience to our patrons.
• Ensure Guest satisfaction by following the Six Service Standards and PLUS 1 as needed.
• Performs opening and closing managerial duties including readiness checklists and cash handling duties.
• Handles Guest issues or conflicts and reports them to the General Manager immediately.
• Places, checks in, and stores food and orders.
• Completes daily temperature line checks to ensure food safety practices are adhered to.
• Help maintain a safe, clean, and fun work environment.
• Communicate effectively to the management team regarding essential information impacting the business.
• Report any team member issues or concerns to the General Manager.

Skills

Team player

Positive energy

Strong communication

Job description

Southern Rock Restaurants is seeking a Shift Leader for McAlister's Deli in West Chester, OH. You will oversee restaurant shifts, coach team members, ensure food safety and sanitation, and maintain a positive guest experience. The role involves opening/closing duties, inventory checks, and hands-on leadership across positions.

We value team players with energy, strong communication, and a desire to grow. Join a fast-paced environment focused on delivering high-quality food and friendly service