Shift Lead: Customer Experience & Team Leadership

Starbucks; United States; On-site; CAD 42,000 - 54,000; Full time

Job summary

Starbucks is seeking a Shift Supervisor to support the store manager in daily operations and lead the shift team. You will oversee tasks, ensure quality beverages and customer service, and uphold store standards.

As a team lead, you will assign duties, train partners, and maintain a welcoming Third Place environment during each shift. This role emphasizes operational excellence, attendance, and adherence to health and safety guidelines.

Qualifications

• Experience in customer service in a retail or restaurant setting.
• Proven ability to lead a team during busy shifts.
• Comfort with following brand standards and procedures.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Lead partners and delegate tasks to create the Starbucks Experience.
• Provide legendary customer service with prompt service and quality beverages.
• Maintain a clean and comfortable store environment and ensure safety policies.

Skills

Ability to direct the work of others

Ability to learn quickly

Effective oral communication skills

Knowledge of the retail environment

Strong interpersonal skills

Ability to work as part of a team

Job description

Starbucks is seeking a Shift Supervisor to support the store manager in daily operations and lead the shift team. You will oversee tasks, ensure quality beverages and customer service, and uphold store standards.

As a team lead, you will assign duties, train partners, and maintain a welcoming Third Place environment during each shift. This role emphasizes operational excellence, attendance, and adherence to health and safety guidelines.