Shift Leader: Lead Team & Guest Experience

McDonald's; Upland (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Cash incentives

Employee discounts

Free meals

Paid sick leave

Tuition reimbursement

Training and advancement

Weekly direct deposit

401k plan

Medical/dental/vision benefits

Job summary

McDonald’s of California is seeking a Shift Manager to lead restaurant operations, schedule crew, and ensure guest satisfaction across shifts. You will supervise team members, uphold food safety and cleanliness, monitor inventory, and drive daily performance to meet brand standards and speed of service goals.

This role emphasizes people leadership, fast decisions in a dynamic environment, and delivering the McDonald’s guest experience with consistency.

Qualifications

• Passion for helping and serving others (customers and fellow team members).
• Strong customer service and support focus.
• Effective communication and anticipation of customer needs.
• Decision-making in a fast-paced environment.

Responsibilities

• Lead the experience: Handle and oversee crew schedules.
• Inspire and Empower: Provide encouraging leadership for crew and managers to provide an outstanding guest experience
• Understand that teamwork is key: Supervise and lead food safety and cleanliness measures to meet McDonald’s standards
• Take action first: Take measures around safety, security, inventory, and profitability
• Never stop learning: Cultivate and encourage training, education, and continued learning within the restaurant
• Be results oriented: Drive and expect a high level of performance from the team

Skills

Customer service

Communication

Leadership

Team supervision

Problem solving

Job description

McDonald’s of California is seeking a Shift Manager to lead restaurant operations, schedule crew, and ensure guest satisfaction across shifts. You will supervise team members, uphold food safety and cleanliness, monitor inventory, and drive daily performance to meet brand standards and speed of service goals.

This role emphasizes people leadership, fast decisions in a dynamic environment, and delivering the McDonald’s guest experience with consistency.